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Cover image for Introduction to service engineering
Introduction to service engineering
Author 
Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470569627
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Cover image for Managing service level quality across wireless and fixed networks
Managing service level quality across wireless and fixed networks
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Massam, Peter.
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John Wiley http://dx.doi.org/10.1002/0470855738
HathiTrust Digital Library Limited view (search only) http://catalog.hathitrust.org/api/volumes/oclc/50525497.html
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