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1. 
Cover image for The essential guide to knowledge management : E-business and CRM applications
The essential guide to knowledge management : E-business and CRM applications
Author 
Tiwana, Amrit, 1974-
Preferred Shelf Number 
HD 30.2 T498 2001
Format: 
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Beytepe Library~1
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2. 
Cover image for The customer experience model
The customer experience model
Author 
Aliekperov, Adyl, author.
Preferred Shelf Number 
HF5415.5 .A45 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003053521
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
Preferred Shelf Number 
ONLINE
Electronic Access 
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4. 
Cover image for Fast innovation achieving superior differentiation, speed to market, and increased profitability
Fast innovation achieving superior differentiation, speed to market, and increased profitability
Author 
George, Michael L. Works, James. Watson-Hemphill, Kimberly.
Preferred Shelf Number 
ONLINE
Electronic Access 
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5. 
Cover image for Find your next using the business genome approach to find your company's next competitive edge
Find your next using the business genome approach to find your company's next competitive edge
Author 
Kates, Andrea.
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ONLINE
Electronic Access 
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6. 
Cover image for Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Author 
Facella, Paul. Genn, Adina M.
Preferred Shelf Number 
ONLINE
Electronic Access 
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7. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
Preferred Shelf Number 
ONLINE
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8. 
Cover image for The new age of innovation driving cocreated value through global networks
The new age of innovation driving cocreated value through global networks
Author 
Prahalad, C. K. Krishnan, M. S. (Mayuram S.)
Preferred Shelf Number 
ONLINE
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9. 
Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
Author 
Bloom, Robert H. Conti, Dave.
Preferred Shelf Number 
ONLINE
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10. 
Cover image for The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
The innovation secrets of Steve Jobs insanely different : principles for breakthrough success
Author 
Gallo, Carmine.
Preferred Shelf Number 
ONLINE
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11. 
Cover image for The customer excellence enterprise : a playbook for creating customers for life
The customer excellence enterprise : a playbook for creating customers for life
Author 
Simmons, Wayne (Customer experience expert), author. DeWitt, Tom (Director), author.
Preferred Shelf Number 
HF5415.5 .S559 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308408
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12. 
Cover image for Managing customer relationships using customer care techniques : strategy development of an international enterprise
Managing customer relationships using customer care techniques : strategy development of an international enterprise
Author 
Brzozowska, Anna, author. Brzeziński, Stanisław, author. Pabian, Arnold, author. Pabian, Barbara, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032713915
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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