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SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dBusiness.$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026pe$003dd$00253A$0026ps$003d300$0026isd$003dtrue? 2024-11-08T08:55:48Z Harvard business review : m&uuml;&#351;teri sadakatini art&#305;rmak ent://SD_ILS/0/SD_ILS:141403 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;&#304;nan, Melis.<br/>Preferred Shelf Number&#160;HF5415.525 H37 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Likeable business why today's consumers demand more and how leaders can deliver ent://SD_ILS/0/SD_ILS:292513 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Kerpen, Dave.&#160;Braun, Theresa.&#160;Pritchard, Valerie.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/likeable-business-todays-consumers-demand-more-how-leaders-deliver">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> How to read a client from across the room win more business with the proven character code system to decode verbal &amp; nonverbal communication ent://SD_ILS/0/SD_ILS:293043 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Mychals, Brandy.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/how-to-read-client-from-across-room-win-more-business-proven-character-code-system-decode-verbal-nonverbal-communication">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Get noticed-- get referrals build your client base and your business by making a name for yourself ent://SD_ILS/0/SD_ILS:293107 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Lublin, Jill.&#160;Steisel, Mark.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/get-noticed-referrals-build-your-client-base-business-by-making-name-for-yourself">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Business plans that work a guide for small business ent://SD_ILS/0/SD_ILS:292539 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Zacharakis, Andrew.&#160;Spinelli, Stephen.&#160;Timmons, Jeffry A.&#160;Timmons, Jeffry A. Business plans that work.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/business-plans-that-work-guide-for-small-2e">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Running the gauntlet essential business lessons to lead, drive change, and grow profits ent://SD_ILS/0/SD_ILS:292532 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Hayzlett, Jeffrey W.&#160;Eber, Jim.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/running-gauntlet-essential-business-lessons-to-lead-drive-change-grow-profits">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Find your next using the business genome approach to find your company's next competitive edge ent://SD_ILS/0/SD_ILS:292653 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Kates, Andrea.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/find-your-next-using-business-genome-approach-to-company8217s-competitive-edge">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success ent://SD_ILS/0/SD_ILS:292975 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Facella, Paul.&#160;Genn, Adina M.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/everything-i-know-about-business-learned-at-mcdonalds-7-leadership-principles-that-drive-break-out-success">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The old rules of marketing are dead the 6 new rules to reinvent your brand &amp; reigniting your business ent://SD_ILS/0/SD_ILS:293077 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Pearson, Timothy R.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/old-rules-marketing-are-dead-6-new-to-reinvent-your-brand-reignite-business">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer-driven operations aligning quality tools and business processes for customer excellence ent://SD_ILS/0/SD_ILS:293090 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Ahoy, Christopher K.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customerdriven-operations-management-aligning-business-processes-quality-tools-to-create-operational-effectiveness-in-your-company">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The inside advantage the strategy that unlocks the hidden growth in your business ent://SD_ILS/0/SD_ILS:292912 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Bloom, Robert H.&#160;Conti, Dave.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/inside-advantage">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Sentiment analysis and knowledge discovery in contemporary business ent://SD_ILS/0/SD_ILS:481720 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Rajput, Dharmendra Singh, 1985- editor.&#160;Thakur, Ramjeevan Singh, 1974- editor.&#160;Basha, S. Muzamil, 1986- editor.&#160;IGI Global, publisher.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The essential guide to knowledge management : E-business and CRM applications ent://SD_ILS/0/SD_ILS:78615 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Tiwana, Amrit, 1974-<br/>Preferred Shelf Number&#160;HD 30.2 T498 2001<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Fearless referrals boost your confidence, break down doors, build a powerful client list ent://SD_ILS/0/SD_ILS:292533 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Anderson, Matt.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/fearless-referrals-boost-your-confidence-break-down-doors-build-powerful-client-list">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customers first dominate your market by winning them over where it counts the most ent://SD_ILS/0/SD_ILS:293058 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Bueno, Bolivar J.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customers-first-dominate-your-market-by-winning-them-over-where-counts-most">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Apple experience secrets to building insanely great customer loyalty ent://SD_ILS/0/SD_ILS:292882 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Please every customer delivering stellar customer service across cultures ent://SD_ILS/0/SD_ILS:292540 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Lucas, Robert W.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/please-every-customer-delivering-stellar-service-across-cultures">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer relationship management ent://SD_ILS/0/SD_ILS:292546 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Anderson, Kristin, 1962-&#160;Kerr, Carol.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-relationship-management">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Lead generation for the complex sale boost the quality and quantity of leads to increase your ROI ent://SD_ILS/0/SD_ILS:293101 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Carroll, Brian J. (Brian James), 1970-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/lead-generation-for-complex-sale-boost-quality-quantity-leads-to-increase-your-roi">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success ent://SD_ILS/0/SD_ILS:293115 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Hodge, Richard.&#160;Schachter, Lou.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/mind-customer">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Stop telling, start selling how to use customer-focused dialogue to close sales ent://SD_ILS/0/SD_ILS:293118 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Richardson, Linda, 1944-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/stop-telling-start-selling-how-to-use-customerfocused-dialogue-close-sales">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agency ent://SD_ILS/0/SD_ILS:293081 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Sugiyama, Kotaro.&#160;Andree, Tim.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/dentsu-way-secrets-cross-switch-marketing-from-world">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The ten demandments rules to live by in the age of the demanding consumer ent://SD_ILS/0/SD_ILS:293085 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Mooney, Kelly.&#160;Bergheim, Laura, 1962-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/ten-demandments-rules-to-live-by-in-age-demanding-customer">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Perfect selling open the door, close the deal ent://SD_ILS/0/SD_ILS:293087 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Richardson, Linda, 1944-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/perfect-selling">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Take your sales to the next level advanced skills to build stronger relationships and close more deals ent://SD_ILS/0/SD_ILS:293088 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Brennan, Charles D.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/take-your-sales-to-next-level-advanced-skills-build-stronger-relationships-close-more-deals">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing ent://SD_ILS/0/SD_ILS:293089 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Azevedo, Abaet&#65533;e de.&#160;Pomeranz, Ricardo.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-obsession-how-to-acquire-retain-grow-customers-in-new-age-relationship-marketing">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Turn clicks into customers proven marketing techniques for converting online traffic into revenue ent://SD_ILS/0/SD_ILS:293093 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Forrester, Duane.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/turn-clicks-into-customers-proven-marketing-techniques-for-converting-online-traffic-revenue">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Fast innovation achieving superior differentiation, speed to market, and increased profitability ent://SD_ILS/0/SD_ILS:292998 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;George, Michael L.&#160;Works, James.&#160;Watson-Hemphill, Kimberly.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/fast-innovation-achieving-superior-differentiation-speed-to-market-increased-profitability">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay ent://SD_ILS/0/SD_ILS:293113 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Roman, Ernan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/voiceofthecustomer-marketing-revolutionary-5step-process-to-create-customers-who-care-spend-stay">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The next evolution of marketing connect with your customers by marketing with meaning ent://SD_ILS/0/SD_ILS:293120 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Gilbreath, Bob.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/next-evolution-marketing-connect-your-customers-by-meaning">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income ent://SD_ILS/0/SD_ILS:293072 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Weiss, Alan, 1946-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/million-dollar-referrals-secrets-to-building-perpetual-client-list-generate-sevenfigure-income">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence ent://SD_ILS/0/SD_ILS:293044 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Lewis, Mike, 1975-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/stand-out-social-marketing-how-to-rise-above-noise-differentiate-your-brand-build-outstanding-online-presence">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The power of Foursquare 7 innovative ways to get your customers to check in wherever they are ent://SD_ILS/0/SD_ILS:292536 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/power-foursquare-7-innovative-ways-to-get-your-customers-check-in-wherever-they-are">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value ent://SD_ILS/0/SD_ILS:293063 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Macdivitt, Harry.&#160;Wilkinson, Mike, 1953-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/valuebased-pricing-drive-sales-boost-your-bottom-line-by-creating-communicating-capturing-customer-value">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! ent://SD_ILS/0/SD_ILS:293114 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Knapp, Duane E.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/brand-promise-how-ketel-one-costco-makeawish-tourism-vancouver-other-leading-brands-make-keep-that-guarantees-success">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> 25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal ent://SD_ILS/0/SD_ILS:293075 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Schiffman, Stephan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/25-toughest-sales-objectionsand-how-to-overcome-them">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (&amp; other social networks) ent://SD_ILS/0/SD_ILS:293076 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Kerpen, Dave.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/likeable-social-media-how-to-delight-your-customers-create-irresistible-brand-be-generally-amazing-on-facebook-amp-other-networks">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Accelerate the sale kick-start your personal selling style to close more sales, faster ent://SD_ILS/0/SD_ILS:293078 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Rodgers, Mark.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/accelerate-sale-kickstart-your-personal-selling-style-to-close-more-sales-faster">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The new age of innovation driving cocreated value through global networks ent://SD_ILS/0/SD_ILS:293014 2024-11-08T08:55:48Z 2024-11-08T08:55:48Z Author&#160;Prahalad, C. K.&#160;Krishnan, M. S. 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