Search Results for Customer relations -- Management. SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002brelations$002b--$002bManagement.$0026te$003dILS$0026ps$003d300$0026isd$003dtrue?dt=list 2024-12-23T09:01:39Z M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi ent://SD_ILS/0/SD_ILS:517993 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Ba&#351;al, Murat, yazar.<br/>Preferred Shelf Number&#160;HF5415.5 B37 2023<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> M&uuml;&#351;teri &#351;ikayet y&ouml;netimi : ve &ouml;rnek olaylar kavramlar-uygulamalar ent://SD_ILS/0/SD_ILS:510537 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;&#350;ahin, Ay&#351;e.&#160;Tor-Kad&#305;o&#287;lu, Cansu.<br/>Preferred Shelf Number&#160;HF5415.52 M87 2021<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The V-model of service quality : an exploration of African customer service delivery metrics ent://SD_ILS/0/SD_ILS:421868 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Whyte, Grafton, author.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787696037">https://www.emerald.com/insight/publication/doi/10.1108/9781787696037</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia ent://SD_ILS/0/SD_ILS:400870 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Lokman, Anitawati Mohd. editor.&#160;Yamanaka, Toshimasa. editor.&#160;L&eacute;vy, Pierre. editor.&#160;Chen, Kuohsiang. editor.&#160;Koyama, Shinichi. editor.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-981-10-8612-0">https://doi.org/10.1007/978-981-10-8612-0</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> K&uuml;&ccedil;&uuml;k i&#351;letmeler i&ccedil;in sosyal medya ent://SD_ILS/0/SD_ILS:478893 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Yal&ccedil;&#305;n G&uuml;le&ccedil;, Funda.<br/>Preferred Shelf Number&#160;HF5415.1265 Y35 2018<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> 20. Ulusal pazarlama kongresi bildiri kitab&#305; : 10-13 Haziran 2015, Eski&#351;ehir ent://SD_ILS/0/SD_ILS:372350 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Ulusal Pazarlama Kongresi (20. : 2015 : Eski&#351;ehir)&#160;Anadolu &Uuml;niversitesi.&#160;Pazarlama ve Pazarlama Ara&#351;t&#305;rmalar&#305; Derne&#287;i.<br/>Preferred Shelf Number&#160;HF5415 U48 2015 V.1<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~2<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi ent://SD_ILS/0/SD_ILS:380149 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Aktepe , Cemalettin&#160;Ba&#351;,Mehmet&#160;Tolon,Metehan<br/>Preferred Shelf Number&#160;HF5415.5 A38 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Implementing SAP&iquest;&#784;&#432; CRM : the guide for business and technology managers ent://SD_ILS/0/SD_ILS:356687 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Kale, Vivek, author.<br/>Preferred Shelf Number&#160;ONLINE(356687.1)<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781482231434">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> T&uuml;ketici olma s&uuml;recinde sosyal a&#287;larda kurulan ileti&#351;im : Neden ileti&#351;im kurulur? &#304;leti&#351;imin etkileri nelerdir? ent://SD_ILS/0/SD_ILS:377801 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;S&uuml;da&#351;, Hatice Do&#287;an<br/>Preferred Shelf Number&#160;HF5415.1265 S83 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> &#304;li&#351;kisel pazarlamada se&ccedil;me konular ent://SD_ILS/0/SD_ILS:380527 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Eren-Erdo&#287;mu&#351;, &#304;rem.&#160;G&uuml;lsoy, Tanses Yasemin.<br/>Preferred Shelf Number&#160;HF5415.55 I45 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Sosyal medya pazarlama ent://SD_ILS/0/SD_ILS:380768 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;K&#305;rcova, &#304;brahim&#160;Enginkaya, Ebru.<br/>Preferred Shelf Number&#160;HF5415.1265 K57 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> En de&#287;erli orta&#287;&#305;n&#305;z&#305; ke&#351;fedin : m&uuml;&#351;teriniz ent://SD_ILS/0/SD_ILS:379986 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Maden, Deniz<br/>Preferred Shelf Number&#160;HF5415.55 M33 2013<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers ent://SD_ILS/0/SD_ILS:292534 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Soudagar, Reza.&#160;Iyer, Vinay.&#160;Hildebrand, Volker.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-experience-edge-technology-techniques-for-delivering-enduring-profitable-positive-to-your-customers">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Statistical methods in customer relationship management ent://SD_ILS/0/SD_ILS:299471 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Kumar, V., 1957-&#160;Petersen, J. Andrew.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118349212">An electronic book accessible through the World Wide Web; click for information</a> <a href="http://proquest.safaribooksonline.com/?fpi=9781118349199">Available by subscription from Safari Books Online</a> Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651</a> ebrary <a href="http://site.ebrary.com/id/10582626">http://site.ebrary.com/id/10582626</a> <a href="http://swb.eblib.com/patron/FullRecord.aspx?p=974651">http://swb.eblib.com/patron/FullRecord.aspx?p=974651</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer relationship management : concept, strategy, and tools ent://SD_ILS/0/SD_ILS:249071 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Kumar, V.&#160;Reinartz, W.J. (Werner J.), joint author.<br/>Preferred Shelf Number&#160;HF5415 K86 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Customer lifetime value : reshaping the way we manage to maximize profits ent://SD_ILS/0/SD_ILS:390443 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Bejou, David.&#160;Keiningham, Timothy L.&#160;Aksoy, Lerzan.<br/>Preferred Shelf Number&#160;HF5415.55 C874 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The 4A's of marketing creating value for customers, companies and society ent://SD_ILS/0/SD_ILS:262139 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Sheth, Jagdish N.&#160;Sisodia, Rajendra.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203802168">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Apple experience secrets to building insanely great customer loyalty ent://SD_ILS/0/SD_ILS:292882 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers ent://SD_ILS/0/SD_ILS:293064 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Metz, Adam.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/social-customer-how-brands-use-crm-to-acquire-monetize-retain-fans-friends-followers">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Entity resolution and information quality ent://SD_ILS/0/SD_ILS:146572 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Talburt, John R.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123819727">http://www.sciencedirect.com/science/book/9780123819727</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing ent://SD_ILS/0/SD_ILS:293089 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Azevedo, Abaet&#65533;e de.&#160;Pomeranz, Ricardo.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-obsession-how-to-acquire-retain-grow-customers-in-new-age-relationship-marketing">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Top market strategy applying the 80/20 rule ent://SD_ILS/0/SD_ILS:280439 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Kruger, Elizabeth Rush.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Built to serve how to drive the bottom line with people-first practices ent://SD_ILS/0/SD_ILS:292950 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Sanders, Dan J.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/built-to-serve-how-drive-bottom-line-peoplefirst-practices">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Disney way harnessing the management secrets of Disney in your company ent://SD_ILS/0/SD_ILS:292957 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Capodagli, Bill, 1948-&#160;Jackson, Lynn, 1955-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/disney-way-revised-edition">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Data mining techniques in CRM inside customer segmentation ent://SD_ILS/0/SD_ILS:298180 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Tsiptsis, Konstantinos.&#160;Chorianopoulos, Antonios.&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9780470685815">http://dx.doi.org/10.1002/9780470685815</a> MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=249114&ref=toc">http://www.myilibrary.com?id=249114&ref=toc</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Social media 101 tactics and tips to develop your business online ent://SD_ILS/0/SD_ILS:303848 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Brogan, Chris.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=50">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=410">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=900">Click for information on Mobipocket Reader version</a> Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118256138">An electronic book accessible through the World Wide Web; click for information</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer relationship management : concepts and technologies ent://SD_ILS/0/SD_ILS:269241 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Buttle, Francis.<br/>Preferred Shelf Number&#160;HF5415.5 B88 2009<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~2<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi ent://SD_ILS/0/SD_ILS:149966 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Aktepe , Cemalettin&#160;Ba&#351;,Mehmet&#160;Tolon,Metehan<br/>Preferred Shelf Number&#160;HF5415.5 A38 2009<br/>Format:&#160;Books<br/>Availability&#160;Social Sciences Library~1<br/> Managing learning and communication systems as business assets ent://SD_ILS/0/SD_ILS:313749 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Gayeski, Diane M. (Diane Mary), 1953-<br/>Preferred Shelf Number&#160;HD58.82 G39 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The virtual customer : a new paradigm for improving customer relations in libraries and information services ent://SD_ILS/0/SD_ILS:106162 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;IFLA Satellite Meeting (2004 : S&auml;ao Paulo, Brasil)&#160;Ferreira, Sueli Mara Soares Pinto, ed.&#160;Savard, Rejean, 1950-, ed.<br/>Preferred Shelf Number&#160;Z 716.3 I385 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi (CRM): Bili&#351;im teknolojilerinin etkisi ve bankac&#305;l&#305;k sekt&ouml;r&uuml;ndeki geli&#351;imi ent://SD_ILS/0/SD_ILS:107566 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Alag&ouml;z, Selda Ba&#351;aran.<br/>Preferred Shelf Number&#160;HF 5415.5 A434 2004<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Customer relationship management systems handbook ent://SD_ILS/0/SD_ILS:285615 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Sharp, Duane E.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781420000153">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> CRM redefining customer relationship management ent://SD_ILS/0/SD_ILS:253825 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Peel, Jeffrey.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9781555582630">http://www.sciencedirect.com/science/book/9781555582630</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Telecommunications Quality of Service Management ent://SD_ILS/0/SD_ILS:247987 2024-12-23T09:01:39Z 2024-12-23T09:01:39Z Author&#160;Oodan, Antony P.&#160;Ward, Keith E.&#160;Savolaine, Catherine G.&#160;Daneshmand, Mahmoud&#160;Hoath, Peter<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://dx.doi.org/10.1049/PBTE048E">http://dx.doi.org/10.1049/PBTE048E</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/>