Search Results for Customer relations.SirsiDynix Enterprisehttps://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002brelations.$0026ps$003d300?2024-08-28T10:03:16ZThe virtual customer : a new paradigm for improving customer relations in libraries and information servicesent://SD_ILS/0/SD_ILS:1061622024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.<br/>Preferred Shelf Number Z 716.3 I385 2005<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Müşteri ilişkileri yönetimient://SD_ILS/0/SD_ILS:5179932024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Başal, Murat, yazar.<br/>Preferred Shelf Number HF5415.5 B37 2023<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalarent://SD_ILS/0/SD_ILS:5105372024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Şahin, Ayşe. Tor-Kadıoğlu, Cansu.<br/>Preferred Shelf Number HF5415.52 M87 2021<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Sentiment analysis and knowledge discovery in contemporary businessent://SD_ILS/0/SD_ILS:4817202024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Rajput, Dharmendra Singh, 1985- editor. Thakur, Ramjeevan Singh, 1974- editor. Basha, S. Muzamil, 1986- editor. IGI Global, publisher.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysiaent://SD_ILS/0/SD_ILS:4008702024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://doi.org/10.1007/978-981-10-8612-0">https://doi.org/10.1007/978-981-10-8612-0</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The V-model of service quality : an exploration of African customer service delivery metricsent://SD_ILS/0/SD_ILS:4218682024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Whyte, Grafton, author.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787696037">https://www.emerald.com/insight/publication/doi/10.1108/9781787696037</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer experience innovation : how to get a lasting market edgeent://SD_ILS/0/SD_ILS:4218822024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Dew, Robert, author. Allen, Cyrus, author.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787547865">https://www.emerald.com/insight/publication/doi/10.1108/9781787547865</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Küçük işletmeler için sosyal medyaent://SD_ILS/0/SD_ILS:4788932024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Yalçın Güleç, Funda.<br/>Preferred Shelf Number HF5415.1265 Y35 2018<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Optimizing millennial consumer engagement with mood analysisent://SD_ILS/0/SD_ILS:4817592024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehirent://SD_ILS/0/SD_ILS:3723502024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Ulusal Pazarlama Kongresi (20. : 2015 : Eskişehir) Anadolu Üniversitesi. Pazarlama ve Pazarlama Araştırmaları Derneği.<br/>Preferred Shelf Number HF5415 U48 2015 V.1<br/>Format: Books<br/>Availability Beytepe Library~2<br/>Satış yönetimient://SD_ILS/0/SD_ILS:3800452024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Önce, Asım Günal<br/>Preferred Shelf Number HF5438.4 O53 2015<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Müşteri ilişkileri yönetimient://SD_ILS/0/SD_ILS:3801492024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan<br/>Preferred Shelf Number HF5415.5 A38 2015<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Sosyal medya pazarlamaent://SD_ILS/0/SD_ILS:3807682024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kırcova, İbrahim Enginkaya, Ebru.<br/>Preferred Shelf Number HF5415.1265 K57 2015<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Customer's new voice : extreme relevancy and experience through volunteered customer informationent://SD_ILS/0/SD_ILS:3421582024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor McKean, John, 1956-<br/>Preferred Shelf Number ONLINE(342158.1)<br/>Electronic Access ebrary <a href="http://alltitles.ebrary.com/Doc?id=10929303">An electronic book accessible through the World Wide Web; click to view</a>
John Wiley <a href="http://dx.doi.org/10.1002/9781119017097">http://dx.doi.org/10.1002/9781119017097</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Implementing SAP¿̐ư CRM : the guide for business and technology managersent://SD_ILS/0/SD_ILS:3566872024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kale, Vivek, author.<br/>Preferred Shelf Number ONLINE(356687.1)<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781482231434">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>İlişkisel pazarlamada seçme konularent://SD_ILS/0/SD_ILS:3805272024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Eren-Erdoğmuş, İrem. Gülsoy, Tanses Yasemin.<br/>Preferred Shelf Number HF5415.55 I45 2015<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papersent://SD_ILS/0/SD_ILS:5190632024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.<br/>Preferred Shelf Number XX(519063.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-20230-3">https://doi.org/10.1007/978-3-319-20230-3</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Mistreatment in organizationsent://SD_ILS/0/SD_ILS:4216592024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Perrewe, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513">https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?ent://SD_ILS/0/SD_ILS:3778012024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Südaş, Hatice Doğan<br/>Preferred Shelf Number HF5415.1265 S83 2015<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Analytics and dynamic customer strategy : big profits from big dataent://SD_ILS/0/SD_ILS:3420332024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Tanner, John F.<br/>Preferred Shelf Number ONLINE(342033.1)<br/>Electronic Access ebrary <a href="http://alltitles.ebrary.com/Doc?id=10885925">An electronic book accessible through the World Wide Web; click to view</a>
Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118905739.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118905739.jpg</a>
Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=1715408">http://public.eblib.com/choice/publicfullrecord.aspx?p=1715408</a>
John Wiley <a href="http://dx.doi.org/10.1002/9781118919767">http://dx.doi.org/10.1002/9781118919767</a>
MyiLibrary <a href="http://www.myilibrary.com?id=620543">http://www.myilibrary.com?id=620543</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>En değerli ortağınızı keşfedin : müşterinizent://SD_ILS/0/SD_ILS:3799862024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Maden, Deniz<br/>Preferred Shelf Number HF5415.55 M33 2013<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Likeable business why today's consumers demand more and how leaders can deliverent://SD_ILS/0/SD_ILS:2925132024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kerpen, Dave. Braun, Theresa. Pritchard, Valerie.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/likeable-business-todays-consumers-demand-more-how-leaders-deliver">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communicationent://SD_ILS/0/SD_ILS:2930432024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Mychals, Brandy.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/how-to-read-client-from-across-room-win-more-business-proven-character-code-system-decode-verbal-nonverbal-communication">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presenceent://SD_ILS/0/SD_ILS:2930442024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Lewis, Mike, 1975-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/stand-out-social-marketing-how-to-rise-above-noise-differentiate-your-brand-build-outstanding-online-presence">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Harvard business review : müşteri sadakatini artırmakent://SD_ILS/0/SD_ILS:1414032024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor İnan, Melis.<br/>Preferred Shelf Number HF5415.525 H37 2012<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Customer lifetime value : reshaping the way we manage to maximize profitsent://SD_ILS/0/SD_ILS:3904432024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Bejou, David. Keiningham, Timothy L. Aksoy, Lerzan.<br/>Preferred Shelf Number HF5415.55 C874 2012<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Running the gauntlet essential business lessons to lead, drive change, and grow profitsent://SD_ILS/0/SD_ILS:2925322024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Hayzlett, Jeffrey W. Eber, Jim.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/running-gauntlet-essential-business-lessons-to-lead-drive-change-grow-profits">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:2925342024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customer-experience-edge-technology-techniques-for-delivering-enduring-profitable-positive-to-your-customers">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Find your next using the business genome approach to find your company's next competitive edgeent://SD_ILS/0/SD_ILS:2926532024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kates, Andrea.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/find-your-next-using-business-genome-approach-to-company8217s-competitive-edge">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Apple experience secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:2928822024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gallo, Carmine.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Winning body language for sales professionals control the conversation and connect with your customer--without saying a wordent://SD_ILS/0/SD_ILS:2930522024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Bowden, Mark, 1970- Ford, Andrew.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/winning-body-language-for-sales-professionals-control-conversation-connect-your-customer8212without-saying-word">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customers first dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:2930582024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Bueno, Bolivar J.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customers-first-dominate-your-market-by-winning-them-over-where-counts-most">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer valueent://SD_ILS/0/SD_ILS:2930632024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Macdivitt, Harry. Wilkinson, Mike, 1953-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/valuebased-pricing-drive-sales-boost-your-bottom-line-by-creating-communicating-capturing-customer-value">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:2930642024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Metz, Adam.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/social-customer-how-brands-use-crm-to-acquire-monetize-retain-fans-friends-followers">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Statistical methods in customer relationship managementent://SD_ILS/0/SD_ILS:2994712024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kumar, V., 1957- Petersen, J. Andrew.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118349212">An electronic book accessible through the World Wide Web; click for information</a>
<a href="http://proquest.safaribooksonline.com/?fpi=9781118349199">Available by subscription from Safari Books Online</a>
Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651</a>
ebrary <a href="http://site.ebrary.com/id/10582626">http://site.ebrary.com/id/10582626</a>
<a href="http://swb.eblib.com/patron/FullRecord.aspx?p=974651">http://swb.eblib.com/patron/FullRecord.aspx?p=974651</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The financial services marketing handbook tactics and techniques that produce resultsent://SD_ILS/0/SD_ILS:3053642024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9781118531716">http://dx.doi.org/10.1002/9781118531716</a>
OverDrive (PDF) <a href="http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=50">http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=50</a>
OverDrive (EPUB) <a href="http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=410">http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=410</a>
Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{467839BF-2A54-4A09-BDE6-FFFC7C3786CF}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{467839BF-2A54-4A09-BDE6-FFFC7C3786CF}Img100.jpg</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The power of Foursquare 7 innovative ways to get your customers to check in wherever they areent://SD_ILS/0/SD_ILS:2925362024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gallo, Carmine.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/power-foursquare-7-innovative-ways-to-get-your-customers-check-in-wherever-they-are">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Clients, clients, and more clients create an endless stream of new business with the power of psychologyent://SD_ILS/0/SD_ILS:2930692024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kase, Larina.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/clients-more-create-endless-stream-new-business-power-psychology">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure incomeent://SD_ILS/0/SD_ILS:2930722024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Weiss, Alan, 1946-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/million-dollar-referrals-secrets-to-building-perpetual-client-list-generate-sevenfigure-income">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Fearless referrals boost your confidence, break down doors, build a powerful client listent://SD_ILS/0/SD_ILS:2925332024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Anderson, Matt.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/fearless-referrals-boost-your-confidence-break-down-doors-build-powerful-client-list">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer relationship management : concept, strategy, and toolsent://SD_ILS/0/SD_ILS:2490712024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kumar, V. Reinartz, W.J. (Werner J.), joint author.<br/>Preferred Shelf Number HF5415 K86 2012<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Consumer-brand relationships theory and practiceent://SD_ILS/0/SD_ILS:2597552024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Fournier, Susan. Breazeale, Michael, 1964- Fetscherin, Marc.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780203128794">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The 4A's of marketing creating value for customers, companies and societyent://SD_ILS/0/SD_ILS:2621392024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Sheth, Jagdish N. Sisodia, Rajendra.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780203802168">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Entity resolution and information qualityent://SD_ILS/0/SD_ILS:1465722024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Talburt, John R.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123819727">http://www.sciencedirect.com/science/book/9780123819727</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Master data management in practice achieving true customer MDMent://SD_ILS/0/SD_ILS:2992622024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Cervo, Dalton, 1967- Allen, Mark, 1953-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=43245">http://www.books24x7.com/marc.asp?bookid=43245</a>
Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=693520">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=693520</a>
Safari Books Online <a href="http://proquest.safaribooksonline.com/?fpi=9781118085684">http://proquest.safaribooksonline.com/?fpi=9781118085684</a>
Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118269053">http://dx.doi.org/10.1002/9781118269053</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The inside advantage the strategy that unlocks the hidden growth in your businessent://SD_ILS/0/SD_ILS:2929122024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Bloom, Robert H. Conti, Dave.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/inside-advantage">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The innovation secrets of Steve Jobs insanely different : principles for breakthrough successent://SD_ILS/0/SD_ILS:2929432024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gallo, Carmine.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/innovation-secrets-steve-jobs-insanely-different-principles-for-breakthrough-success">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Built to serve how to drive the bottom line with people-first practicesent://SD_ILS/0/SD_ILS:2929502024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Sanders, Dan J.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/built-to-serve-how-drive-bottom-line-peoplefirst-practices">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Disney way harnessing the management secrets of Disney in your companyent://SD_ILS/0/SD_ILS:2929572024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Capodagli, Bill, 1948- Jackson, Lynn, 1955-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/disney-way-revised-edition">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out successent://SD_ILS/0/SD_ILS:2929752024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Facella, Paul. Genn, Adina M.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/everything-i-know-about-business-learned-at-mcdonalds-7-leadership-principles-that-drive-break-out-success">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Fast innovation achieving superior differentiation, speed to market, and increased profitabilityent://SD_ILS/0/SD_ILS:2929982024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor George, Michael L. Works, James. Watson-Hemphill, Kimberly.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/fast-innovation-achieving-superior-differentiation-speed-to-market-increased-profitability">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The new age of innovation driving cocreated value through global networksent://SD_ILS/0/SD_ILS:2930142024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Prahalad, C. K. Krishnan, M. S. (Mayuram S.)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/new-age-innovation-driving-cocreated-value-through-global-networks">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Master data management and data governanceent://SD_ILS/0/SD_ILS:2932672024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/master-data-management-governance-2e">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Top market strategy applying the 80/20 ruleent://SD_ILS/0/SD_ILS:2804392024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kruger, Elizabeth Rush.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Systems thinking from heresy to practice : public and private sector studiesent://SD_ILS/0/SD_ILS:2782062024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Zokaei, Keivan. Seddon, John, 1952- O'Donovan, Brendan.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356892">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356892</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Business plans that work a guide for small businessent://SD_ILS/0/SD_ILS:2925392024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Zacharakis, Andrew. Spinelli, Stephen. Timmons, Jeffry A. Timmons, Jeffry A. Business plans that work.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/business-plans-that-work-guide-for-small-2e">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Please every customer delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:2925402024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Lucas, Robert W.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/please-every-customer-delivering-stellar-service-across-cultures">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:2925462024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Anderson, Kristin, 1962- Kerr, Carol.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customer-relationship-management">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the dealent://SD_ILS/0/SD_ILS:2930752024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Schiffman, Stephan.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/25-toughest-sales-objectionsand-how-to-overcome-them">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)ent://SD_ILS/0/SD_ILS:2930762024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Kerpen, Dave.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/likeable-social-media-how-to-delight-your-customers-create-irresistible-brand-be-generally-amazing-on-facebook-amp-other-networks">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The old rules of marketing are dead the 6 new rules to reinvent your brand & reigniting your businessent://SD_ILS/0/SD_ILS:2930772024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Pearson, Timothy R.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/old-rules-marketing-are-dead-6-new-to-reinvent-your-brand-reignite-business">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Accelerate the sale kick-start your personal selling style to close more sales, fasterent://SD_ILS/0/SD_ILS:2930782024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Rodgers, Mark.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/accelerate-sale-kickstart-your-personal-selling-style-to-close-more-sales-faster">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Dentsu way secrets of cross switch marketing from the world's most innovative advertising agencyent://SD_ILS/0/SD_ILS:2930812024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Sugiyama, Kotaro. Andree, Tim.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/dentsu-way-secrets-cross-switch-marketing-from-world">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The essential sales management handbook your secret weapon to successent://SD_ILS/0/SD_ILS:2930832024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gschwandtner, Gerhard.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/essential-sales-management-handbook">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The ten demandments rules to live by in the age of the demanding consumerent://SD_ILS/0/SD_ILS:2930852024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Mooney, Kelly. Bergheim, Laura, 1962-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/ten-demandments-rules-to-live-by-in-age-demanding-customer">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Perfect selling open the door, close the dealent://SD_ILS/0/SD_ILS:2930872024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Richardson, Linda, 1944-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/perfect-selling">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Take your sales to the next level advanced skills to build stronger relationships and close more dealsent://SD_ILS/0/SD_ILS:2930882024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Brennan, Charles D.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/take-your-sales-to-next-level-advanced-skills-build-stronger-relationships-close-more-deals">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketingent://SD_ILS/0/SD_ILS:2930892024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Azevedo, Abaet�e de. Pomeranz, Ricardo.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customer-obsession-how-to-acquire-retain-grow-customers-in-new-age-relationship-marketing">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer-driven operations aligning quality tools and business processes for customer excellenceent://SD_ILS/0/SD_ILS:2930902024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Ahoy, Christopher K.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customerdriven-operations-management-aligning-business-processes-quality-tools-to-create-operational-effectiveness-in-your-company">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The psychology of sales success learn to think like your customer to close every saleent://SD_ILS/0/SD_ILS:2930912024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gschwandtner, Gerhard.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/psychology-sales-success">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Turn clicks into customers proven marketing techniques for converting online traffic into revenueent://SD_ILS/0/SD_ILS:2930932024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Forrester, Duane.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/turn-clicks-into-customers-proven-marketing-techniques-for-converting-online-traffic-revenue">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Lead generation for the complex sale boost the quality and quantity of leads to increase your ROIent://SD_ILS/0/SD_ILS:2931012024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Carroll, Brian J. (Brian James), 1970-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/lead-generation-for-complex-sale-boost-quality-quantity-leads-to-increase-your-roi">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Get noticed-- get referrals build your client base and your business by making a name for yourselfent://SD_ILS/0/SD_ILS:2931072024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Lublin, Jill. Steisel, Mark.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/get-noticed-referrals-build-your-client-base-business-by-making-name-for-yourself">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stayent://SD_ILS/0/SD_ILS:2931132024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Roman, Ernan.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/voiceofthecustomer-marketing-revolutionary-5step-process-to-create-customers-who-care-spend-stay">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:2931142024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Knapp, Duane E.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/brand-promise-how-ketel-one-costco-makeawish-tourism-vancouver-other-leading-brands-make-keep-that-guarantees-success">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' successent://SD_ILS/0/SD_ILS:2931152024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Hodge, Richard. Schachter, Lou.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/mind-customer">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Stop telling, start selling how to use customer-focused dialogue to close salesent://SD_ILS/0/SD_ILS:2931182024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Richardson, Linda, 1944-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/stop-telling-start-selling-how-to-use-customerfocused-dialogue-close-sales">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The next evolution of marketing connect with your customers by marketing with meaningent://SD_ILS/0/SD_ILS:2931202024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gilbreath, Bob.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/next-evolution-marketing-connect-your-customers-by-meaning">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The big book of marketing lessons and best practices from the world's greatest companiesent://SD_ILS/0/SD_ILS:2931212024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Bennett, Anthony G.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/big-book-marketing">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The big book of people skills gamesent://SD_ILS/0/SD_ILS:2928572024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Scannell, Edward E. Rickenbacher, Colleen A.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/big-book-people-skills-games-quick-effective-activities-for-making-great-impressions-boosting-problemsolving-improving-customer-service">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The new relationship marketing : how to build a large, loyal, profitable network using the social Webent://SD_ILS/0/SD_ILS:2685172024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Smith, Mari.<br/>Preferred Shelf Number HF5415.55 S65 2011<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Relationship marketing a consumer experience approachent://SD_ILS/0/SD_ILS:3692102024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Baron, Steve (J. Steve) Conway, A. (Anthony) Warnaby, Gary.<br/>Preferred Shelf Number ONLINE(369210.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/relationship-marketing">http://sk.sagepub.com/books/relationship-marketing</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Construction stakeholder managementent://SD_ILS/0/SD_ILS:3044122024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9781444315349">http://dx.doi.org/10.1002/9781444315349</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Social media 101 tactics and tips to develop your business onlineent://SD_ILS/0/SD_ILS:3038482024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Brogan, Chris.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=50">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=410">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=900">Click for information on Mobipocket Reader version</a>
Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118256138">An electronic book accessible through the World Wide Web; click for information</a>
Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Flip the funnel how to use existing customers to gain new onesent://SD_ILS/0/SD_ILS:3038882024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Jaffe, Joseph, 1970-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=50">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=410">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=900">Click for information on Mobipocket Reader version</a>
Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg</a>
Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Stakeholder marketingent://SD_ILS/0/SD_ILS:2614302024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gledhill, Michelle.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780080966274">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Data mining techniques in CRM inside customer segmentationent://SD_ILS/0/SD_ILS:2981802024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9780470685815">http://dx.doi.org/10.1002/9780470685815</a>
MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=249114&ref=toc">http://www.myilibrary.com?id=249114&ref=toc</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Relational contracting for construction excellence principles, practices and case studiesent://SD_ILS/0/SD_ILS:2651872024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Chan, Albert P. C. Chan, Daniel W. M. Yeung, John F. Y.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780203926727">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Relationship marketing : a consumer experience approachent://SD_ILS/0/SD_ILS:2686262024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Baron, Steve. Conway, A. (Anthony) Warnaby, Gary.<br/>Preferred Shelf Number HF5415.55 B375 2010<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Inbound marketing : get found using Google, social media, and blogsent://SD_ILS/0/SD_ILS:2694112024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Halligan, Brian. Shah, Dharmesh, 1967-<br/>Preferred Shelf Number HF5415.1265 H353 2010<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Müşteri ilişkileri yönetimient://SD_ILS/0/SD_ILS:1499662024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan<br/>Preferred Shelf Number HF5415.5 A38 2009<br/>Format: Books<br/>Availability Social Sciences Library~1<br/>All for one 10 strategies for building trusted client partnershipsent://SD_ILS/0/SD_ILS:3039022024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Sobel, Andrew, 1955-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.contentreserve.com/TitleInfo.asp?ID={C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}&Format=50">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}&Format=900">Click for information on Mobipocket Reader version</a>
Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}Img100.jpg</a>
Safari Books Online <a href="http://proquest.safaribooksonline.com/?fpi=9780470380284">http://proquest.safaribooksonline.com/?fpi=9780470380284</a>
Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118258057">http://dx.doi.org/10.1002/9781118258057</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>CIM coursebook delivering customer value through marketingent://SD_ILS/0/SD_ILS:2585342024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Donnelly, Ray. Linton, Colin.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780080961255">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>CIM revision cards delivering customer valueent://SD_ILS/0/SD_ILS:2662512024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Donnelly, Ray.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9781856178525">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer relationship management : concepts and technologiesent://SD_ILS/0/SD_ILS:2692412024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Buttle, Francis.<br/>Preferred Shelf Number HF5415.5 B88 2009<br/>Format: Books<br/>Availability Beytepe Library~2<br/>Clients driving innovationent://SD_ILS/0/SD_ILS:3032272024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9781444301342">http://dx.doi.org/10.1002/9781444301342</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>User-centered design stories real-world UCD case filesent://SD_ILS/0/SD_ILS:1467642024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Righi, Carol. James, Janice (Janice Sue)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123706089">http://www.sciencedirect.com/science/book/9780123706089</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>User-centered design stories real-world UCD case filesent://SD_ILS/0/SD_ILS:1122082024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Righi, Carol. James, Janice (Janice Sue) ScienceDirect (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123706089">An electronic book accessible through the World Wide Web; click for information</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Managing global customers an integrated approachent://SD_ILS/0/SD_ILS:2324262024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Yip, George S. Bink, Audrey J. M.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Oxford scholarship online <a href="http://dx.doi.org/10.1093/acprof:oso/9780199229833.001.0001">http://dx.doi.org/10.1093/acprof:oso/9780199229833.001.0001</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Managing learning and communication systems as business assetsent://SD_ILS/0/SD_ILS:3137492024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gayeski, Diane M. (Diane Mary), 1953-<br/>Preferred Shelf Number HD58.82 G39 2005<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Managing customers as investments : the strategic value of customers in the long runent://SD_ILS/0/SD_ILS:1089262024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Gupta, Sunil, 1958- Lehmann, Donald R., ort. yaz.<br/>Preferred Shelf Number HF5415.55 G87 2005<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümüent://SD_ILS/0/SD_ILS:1397942024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Acuner, Şebnem Akın.<br/>Preferred Shelf Number HF5438.4 A28 2004<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Location and Personalisation Delivering online and mobility servicesent://SD_ILS/0/SD_ILS:2476862024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Ralph, Daniel, ed. Searby, Stephen, ed.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://dx.doi.org/10.1049/PBBT008E">http://dx.doi.org/10.1049/PBBT008E</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimient://SD_ILS/0/SD_ILS:1075662024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Alagöz, Selda Başaran.<br/>Preferred Shelf Number HF 5415.5 A434 2004<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Telecommunications Quality of Service Managementent://SD_ILS/0/SD_ILS:2479872024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://dx.doi.org/10.1049/PBTE048E">http://dx.doi.org/10.1049/PBTE048E</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>CRM redefining customer relationship managementent://SD_ILS/0/SD_ILS:2538252024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Peel, Jeffrey.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access ScienceDirect <a href="http://www.sciencedirect.com/science/book/9781555582630">http://www.sciencedirect.com/science/book/9781555582630</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer relationship management systems handbookent://SD_ILS/0/SD_ILS:2856152024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Sharp, Duane E.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781420000153">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Tüketici krallığının fethi : markalar diyarında pazarlama stratejilerient://SD_ILS/0/SD_ILS:1054572024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Solomon, Michael R. Çetinkaya, Selin, çev.<br/>Preferred Shelf Number HF 5415.32 .S65 2003<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Müşteri ilişkilerinde hareket noktası : Müşteri memnuniyeti ve ölçümüent://SD_ILS/0/SD_ILS:1372422024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Acuner, Şebnem Akın.<br/>Preferred Shelf Number HF5438.4 A28 2001<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Integrating ERP, CRM, supply chain management, and smart materialsent://SD_ILS/0/SD_ILS:2874692024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Chorafas, Dimitris N.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9780203997529">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The essential guide to knowledge management : E-business and CRM applicationsent://SD_ILS/0/SD_ILS:786152024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Tiwana, Amrit, 1974-<br/>Preferred Shelf Number HD 30.2 T498 2001<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Driving customer equity : how customer lifetime value is reshaping corporate strategyent://SD_ILS/0/SD_ILS:1018682024-08-28T10:03:16Z2024-08-28T10:03:16ZAuthor Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)<br/>Preferred Shelf Number HF 5415.5 R87 2000<br/>Electronic Access Contributor biographical information <a href="http://www.loc.gov/catdir/bios/simon051/00026485.html">http://www.loc.gov/catdir/bios/simon051/00026485.html</a><br/>Format: Books<br/>Availability Beytepe Library~1<br/>