Search Results for Customer relations. SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002brelations.$0026ps$003d300$0026isd$003dtrue? 2024-10-30T09:35:45Z The virtual customer : a new paradigm for improving customer relations in libraries and information services ent://SD_ILS/0/SD_ILS:106162 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;IFLA Satellite Meeting (2004 : S&auml;ao Paulo, Brasil)&#160;Ferreira, Sueli Mara Soares Pinto, ed.&#160;Savard, Rejean, 1950-, ed.<br/>Preferred Shelf Number&#160;Z 716.3 I385 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi ent://SD_ILS/0/SD_ILS:517993 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Ba&#351;al, Murat, yazar.<br/>Preferred Shelf Number&#160;HF5415.5 B37 2023<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> M&uuml;&#351;teri &#351;ikayet y&ouml;netimi : ve &ouml;rnek olaylar kavramlar-uygulamalar ent://SD_ILS/0/SD_ILS:510537 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;&#350;ahin, Ay&#351;e.&#160;Tor-Kad&#305;o&#287;lu, Cansu.<br/>Preferred Shelf Number&#160;HF5415.52 M87 2021<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Sentiment analysis and knowledge discovery in contemporary business ent://SD_ILS/0/SD_ILS:481720 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Rajput, Dharmendra Singh, 1985- editor.&#160;Thakur, Ramjeevan Singh, 1974- editor.&#160;Basha, S. Muzamil, 1986- editor.&#160;IGI Global, publisher.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> K&uuml;&ccedil;&uuml;k i&#351;letmeler i&ccedil;in sosyal medya ent://SD_ILS/0/SD_ILS:478893 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Yal&ccedil;&#305;n G&uuml;le&ccedil;, Funda.<br/>Preferred Shelf Number&#160;HF5415.1265 Y35 2018<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia ent://SD_ILS/0/SD_ILS:400870 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Lokman, Anitawati Mohd. editor.&#160;Yamanaka, Toshimasa. editor.&#160;L&eacute;vy, Pierre. editor.&#160;Chen, Kuohsiang. editor.&#160;Koyama, Shinichi. editor.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-981-10-8612-0">https://doi.org/10.1007/978-981-10-8612-0</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The V-model of service quality : an exploration of African customer service delivery metrics ent://SD_ILS/0/SD_ILS:421868 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Whyte, Grafton, author.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787696037">https://www.emerald.com/insight/publication/doi/10.1108/9781787696037</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer experience innovation : how to get a lasting market edge ent://SD_ILS/0/SD_ILS:421882 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Dew, Robert, author.&#160;Allen, Cyrus, author.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787547865">https://www.emerald.com/insight/publication/doi/10.1108/9781787547865</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Optimizing millennial consumer engagement with mood analysis ent://SD_ILS/0/SD_ILS:481759 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Dasgupta, Sabyasachi, 1982- editor.&#160;Grover, Priya, 1974- editor.&#160;IGI Global, publisher.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi ent://SD_ILS/0/SD_ILS:380149 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Aktepe , Cemalettin&#160;Ba&#351;,Mehmet&#160;Tolon,Metehan<br/>Preferred Shelf Number&#160;HF5415.5 A38 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Mistreatment in organizations ent://SD_ILS/0/SD_ILS:421659 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Perrewe, Pamela L.&#160;Halbesleben, Jonathon R. B.&#160;Rosen, Christopher C.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513">https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Implementing SAP&iquest;&#784;&#432; CRM : the guide for business and technology managers ent://SD_ILS/0/SD_ILS:356687 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kale, Vivek, author.<br/>Preferred Shelf Number&#160;ONLINE(356687.1)<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781482231434">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> T&uuml;ketici olma s&uuml;recinde sosyal a&#287;larda kurulan ileti&#351;im : Neden ileti&#351;im kurulur? &#304;leti&#351;imin etkileri nelerdir? ent://SD_ILS/0/SD_ILS:377801 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;S&uuml;da&#351;, Hatice Do&#287;an<br/>Preferred Shelf Number&#160;HF5415.1265 S83 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Sat&#305;&#351; y&ouml;netimi ent://SD_ILS/0/SD_ILS:380045 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;&Ouml;nce, As&#305;m G&uuml;nal<br/>Preferred Shelf Number&#160;HF5438.4 O53 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> &#304;li&#351;kisel pazarlamada se&ccedil;me konular ent://SD_ILS/0/SD_ILS:380527 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Eren-Erdo&#287;mu&#351;, &#304;rem.&#160;G&uuml;lsoy, Tanses Yasemin.<br/>Preferred Shelf Number&#160;HF5415.55 I45 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Sosyal medya pazarlama ent://SD_ILS/0/SD_ILS:380768 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;K&#305;rcova, &#304;brahim&#160;Enginkaya, Ebru.<br/>Preferred Shelf Number&#160;HF5415.1265 K57 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Customer's new voice : extreme relevancy and experience through volunteered customer information ent://SD_ILS/0/SD_ILS:342158 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;McKean, John, 1956-<br/>Preferred Shelf Number&#160;ONLINE(342158.1)<br/>Electronic Access&#160;ebrary <a href="http://alltitles.ebrary.com/Doc?id=10929303">An electronic book accessible through the World Wide Web; click to view</a> John Wiley <a href="http://dx.doi.org/10.1002/9781119017097">http://dx.doi.org/10.1002/9781119017097</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> 20. Ulusal pazarlama kongresi bildiri kitab&#305; : 10-13 Haziran 2015, Eski&#351;ehir ent://SD_ILS/0/SD_ILS:372350 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Ulusal Pazarlama Kongresi (20. : 2015 : Eski&#351;ehir)&#160;Anadolu &Uuml;niversitesi.&#160;Pazarlama ve Pazarlama Ara&#351;t&#305;rmalar&#305; Derne&#287;i.<br/>Preferred Shelf Number&#160;HF5415 U48 2015 V.1<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~2<br/> Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers ent://SD_ILS/0/SD_ILS:519063 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Cao, Longbing. editor.&#160;Zeng, Yifeng. editor.&#160;An, Bo. editor.&#160;Symeonidis, Andreas L. editor.&#160;Gorodetsky, Vladimir. editor.<br/>Preferred Shelf Number&#160;XX(519063.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-319-20230-3">https://doi.org/10.1007/978-3-319-20230-3</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Analytics and dynamic customer strategy : big profits from big data ent://SD_ILS/0/SD_ILS:342033 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Tanner, John F.<br/>Preferred Shelf Number&#160;ONLINE(342033.1)<br/>Electronic Access&#160;ebrary <a href="http://alltitles.ebrary.com/Doc?id=10885925">An electronic book accessible through the World Wide Web; click to view</a> Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118905739.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118905739.jpg</a> Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=1715408">http://public.eblib.com/choice/publicfullrecord.aspx?p=1715408</a> John Wiley <a href="http://dx.doi.org/10.1002/9781118919767">http://dx.doi.org/10.1002/9781118919767</a> MyiLibrary <a href="http://www.myilibrary.com?id=620543">http://www.myilibrary.com?id=620543</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Likeable business why today's consumers demand more and how leaders can deliver ent://SD_ILS/0/SD_ILS:292513 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kerpen, Dave.&#160;Braun, Theresa.&#160;Pritchard, Valerie.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/likeable-business-todays-consumers-demand-more-how-leaders-deliver">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> How to read a client from across the room win more business with the proven character code system to decode verbal &amp; nonverbal communication ent://SD_ILS/0/SD_ILS:293043 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Mychals, Brandy.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/how-to-read-client-from-across-room-win-more-business-proven-character-code-system-decode-verbal-nonverbal-communication">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence ent://SD_ILS/0/SD_ILS:293044 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Lewis, Mike, 1975-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/stand-out-social-marketing-how-to-rise-above-noise-differentiate-your-brand-build-outstanding-online-presence">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> En de&#287;erli orta&#287;&#305;n&#305;z&#305; ke&#351;fedin : m&uuml;&#351;teriniz ent://SD_ILS/0/SD_ILS:379986 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Maden, Deniz<br/>Preferred Shelf Number&#160;HF5415.55 M33 2013<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Running the gauntlet essential business lessons to lead, drive change, and grow profits ent://SD_ILS/0/SD_ILS:292532 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Hayzlett, Jeffrey W.&#160;Eber, Jim.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/running-gauntlet-essential-business-lessons-to-lead-drive-change-grow-profits">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Fearless referrals boost your confidence, break down doors, build a powerful client list ent://SD_ILS/0/SD_ILS:292533 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Anderson, Matt.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/fearless-referrals-boost-your-confidence-break-down-doors-build-powerful-client-list">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers ent://SD_ILS/0/SD_ILS:292534 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Soudagar, Reza.&#160;Iyer, Vinay.&#160;Hildebrand, Volker.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-experience-edge-technology-techniques-for-delivering-enduring-profitable-positive-to-your-customers">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The power of Foursquare 7 innovative ways to get your customers to check in wherever they are ent://SD_ILS/0/SD_ILS:292536 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/power-foursquare-7-innovative-ways-to-get-your-customers-check-in-wherever-they-are">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Find your next using the business genome approach to find your company's next competitive edge ent://SD_ILS/0/SD_ILS:292653 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kates, Andrea.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/find-your-next-using-business-genome-approach-to-company8217s-competitive-edge">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Winning body language for sales professionals control the conversation and connect with your customer--without saying a word ent://SD_ILS/0/SD_ILS:293052 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Bowden, Mark, 1970-&#160;Ford, Andrew.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/winning-body-language-for-sales-professionals-control-conversation-connect-your-customer8212without-saying-word">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customers first dominate your market by winning them over where it counts the most ent://SD_ILS/0/SD_ILS:293058 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Bueno, Bolivar J.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customers-first-dominate-your-market-by-winning-them-over-where-counts-most">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Statistical methods in customer relationship management ent://SD_ILS/0/SD_ILS:299471 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kumar, V., 1957-&#160;Petersen, J. Andrew.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118349212">An electronic book accessible through the World Wide Web; click for information</a> <a href="http://proquest.safaribooksonline.com/?fpi=9781118349199">Available by subscription from Safari Books Online</a> Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651</a> ebrary <a href="http://site.ebrary.com/id/10582626">http://site.ebrary.com/id/10582626</a> <a href="http://swb.eblib.com/patron/FullRecord.aspx?p=974651">http://swb.eblib.com/patron/FullRecord.aspx?p=974651</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Consumer-brand relationships theory and practice ent://SD_ILS/0/SD_ILS:259755 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Fournier, Susan.&#160;Breazeale, Michael, 1964-&#160;Fetscherin, Marc.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203128794">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Apple experience secrets to building insanely great customer loyalty ent://SD_ILS/0/SD_ILS:292882 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Clients, clients, and more clients create an endless stream of new business with the power of psychology ent://SD_ILS/0/SD_ILS:293069 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kase, Larina.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/clients-more-create-endless-stream-new-business-power-psychology">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income ent://SD_ILS/0/SD_ILS:293072 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Weiss, Alan, 1946-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/million-dollar-referrals-secrets-to-building-perpetual-client-list-generate-sevenfigure-income">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value ent://SD_ILS/0/SD_ILS:293063 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Macdivitt, Harry.&#160;Wilkinson, Mike, 1953-<br/>Preferred Shelf 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1950-&#160;Fanelli, Duke, 1954-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781118531716">http://dx.doi.org/10.1002/9781118531716</a> OverDrive (PDF) <a href="http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=50">http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=50</a> OverDrive (EPUB) <a href="http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=410">http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=410</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{467839BF-2A54-4A09-BDE6-FFFC7C3786CF}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{467839BF-2A54-4A09-BDE6-FFFC7C3786CF}Img100.jpg</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer relationship management : concept, strategy, and tools ent://SD_ILS/0/SD_ILS:249071 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kumar, V.&#160;Reinartz, W.J. (Werner J.), joint author.<br/>Preferred Shelf Number&#160;HF5415 K86 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Harvard business review : m&uuml;&#351;teri sadakatini art&#305;rmak ent://SD_ILS/0/SD_ILS:141403 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;&#304;nan, Melis.<br/>Preferred Shelf Number&#160;HF5415.525 H37 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Customer lifetime value : reshaping the way we manage to maximize profits ent://SD_ILS/0/SD_ILS:390443 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Bejou, David.&#160;Keiningham, Timothy L.&#160;Aksoy, Lerzan.<br/>Preferred Shelf Number&#160;HF5415.55 C874 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The 4A's of marketing creating value for customers, companies and society ent://SD_ILS/0/SD_ILS:262139 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Sheth, Jagdish N.&#160;Sisodia, Rajendra.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203802168">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Business plans that work a guide for small business ent://SD_ILS/0/SD_ILS:292539 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Zacharakis, Andrew.&#160;Spinelli, Stephen.&#160;Timmons, Jeffry A.&#160;Timmons, Jeffry A. Business plans that work.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/business-plans-that-work-guide-for-small-2e">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Please every customer delivering stellar customer service across cultures ent://SD_ILS/0/SD_ILS:292540 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Lucas, Robert W.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/please-every-customer-delivering-stellar-service-across-cultures">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer relationship management ent://SD_ILS/0/SD_ILS:292546 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Anderson, Kristin, 1962-&#160;Kerr, Carol.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-relationship-management">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The big book of people skills games ent://SD_ILS/0/SD_ILS:292857 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Scannell, Edward E.&#160;Rickenbacher, Colleen A.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/big-book-people-skills-games-quick-effective-activities-for-making-great-impressions-boosting-problemsolving-improving-customer-service">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The essential sales management handbook your secret weapon to success ent://SD_ILS/0/SD_ILS:293083 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gschwandtner, Gerhard.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/essential-sales-management-handbook">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The ten demandments rules to live by in the age of the demanding consumer ent://SD_ILS/0/SD_ILS:293085 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Mooney, Kelly.&#160;Bergheim, Laura, 1962-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/ten-demandments-rules-to-live-by-in-age-demanding-customer">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Perfect selling open the door, close the deal ent://SD_ILS/0/SD_ILS:293087 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Richardson, Linda, 1944-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/perfect-selling">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing ent://SD_ILS/0/SD_ILS:293089 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Azevedo, Abaet&#65533;e de.&#160;Pomeranz, Ricardo.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-obsession-how-to-acquire-retain-grow-customers-in-new-age-relationship-marketing">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Fast innovation achieving superior differentiation, speed to market, and increased profitability ent://SD_ILS/0/SD_ILS:292998 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;George, Michael L.&#160;Works, James.&#160;Watson-Hemphill, Kimberly.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/fast-innovation-achieving-superior-differentiation-speed-to-market-increased-profitability">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Turn clicks into customers proven marketing techniques for converting online traffic into revenue ent://SD_ILS/0/SD_ILS:293093 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Forrester, Duane.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/turn-clicks-into-customers-proven-marketing-techniques-for-converting-online-traffic-revenue">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Master data management and data governance ent://SD_ILS/0/SD_ILS:293267 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Berson, Alex.&#160;Dubov, Lawrence.&#160;Berson, Alex. Master data management and customer data integration for a global enterprise.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/master-data-management-governance-2e">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The new relationship marketing : how to build a large, loyal, profitable network using the social Web ent://SD_ILS/0/SD_ILS:268517 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Smith, Mari.<br/>Preferred Shelf Number&#160;HF5415.55 S65 2011<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Systems thinking from heresy to practice : public and private sector studies ent://SD_ILS/0/SD_ILS:278206 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Zokaei, Keivan.&#160;Seddon, John, 1952-&#160;O'Donovan, Brendan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356892">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356892</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Top market strategy applying the 80/20 rule ent://SD_ILS/0/SD_ILS:280439 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Kruger, Elizabeth Rush.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The inside advantage the strategy that unlocks the hidden growth in your business ent://SD_ILS/0/SD_ILS:292912 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Bloom, Robert H.&#160;Conti, Dave.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/inside-advantage">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> 25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal ent://SD_ILS/0/SD_ILS:293075 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Schiffman, Stephan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/25-toughest-sales-objectionsand-how-to-overcome-them">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (&amp; 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(Brian James), 1970-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/lead-generation-for-complex-sale-boost-quality-quantity-leads-to-increase-your-roi">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Get noticed-- get referrals build your client base and your business by making a name for yourself ent://SD_ILS/0/SD_ILS:293107 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Lublin, Jill.&#160;Steisel, Mark.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/get-noticed-referrals-build-your-client-base-business-by-making-name-for-yourself">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Voice-of-the-customer marketing a revolutionary five-step process to create customers who care, spend, and stay ent://SD_ILS/0/SD_ILS:293113 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Roman, Ernan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/voiceofthecustomer-marketing-revolutionary-5step-process-to-create-customers-who-care-spend-stay">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! ent://SD_ILS/0/SD_ILS:293114 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Knapp, Duane E.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/brand-promise-how-ketel-one-costco-makeawish-tourism-vancouver-other-leading-brands-make-keep-that-guarantees-success">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success ent://SD_ILS/0/SD_ILS:293115 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Hodge, Richard.&#160;Schachter, Lou.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/mind-customer">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Stop telling, start selling how to use customer-focused dialogue to close sales ent://SD_ILS/0/SD_ILS:293118 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Richardson, Linda, 1944-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/stop-telling-start-selling-how-to-use-customerfocused-dialogue-close-sales">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The next evolution of marketing connect with your customers by marketing with meaning ent://SD_ILS/0/SD_ILS:293120 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gilbreath, Bob.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/next-evolution-marketing-connect-your-customers-by-meaning">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The big book of marketing lessons and best practices from the world's greatest companies ent://SD_ILS/0/SD_ILS:293121 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Bennett, Anthony G.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/big-book-marketing">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The new age of innovation driving cocreated value through global networks ent://SD_ILS/0/SD_ILS:293014 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Prahalad, C. K.&#160;Krishnan, M. S. (Mayuram S.)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/new-age-innovation-driving-cocreated-value-through-global-networks">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Master data management in practice achieving true customer MDM ent://SD_ILS/0/SD_ILS:299262 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Cervo, Dalton, 1967-&#160;Allen, Mark, 1953-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=43245">http://www.books24x7.com/marc.asp?bookid=43245</a> Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=693520">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=693520</a> Safari Books Online <a href="http://proquest.safaribooksonline.com/?fpi=9781118085684">http://proquest.safaribooksonline.com/?fpi=9781118085684</a> Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118269053">http://dx.doi.org/10.1002/9781118269053</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The innovation secrets of Steve Jobs insanely different : principles for breakthrough success ent://SD_ILS/0/SD_ILS:292943 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/innovation-secrets-steve-jobs-insanely-different-principles-for-breakthrough-success">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Built to serve how to drive the bottom line with people-first practices ent://SD_ILS/0/SD_ILS:292950 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Sanders, Dan J.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/built-to-serve-how-drive-bottom-line-peoplefirst-practices">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Disney way harnessing the management secrets of Disney in your company ent://SD_ILS/0/SD_ILS:292957 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Capodagli, Bill, 1948-&#160;Jackson, Lynn, 1955-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/disney-way-revised-edition">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Entity resolution and information quality ent://SD_ILS/0/SD_ILS:146572 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Talburt, John R.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123819727">http://www.sciencedirect.com/science/book/9780123819727</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Social media 101 tactics and tips to develop your business online ent://SD_ILS/0/SD_ILS:303848 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Brogan, Chris.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=50">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=410">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={206A0189-A9DD-46FB-B02D-AD1BA275BC89}&Format=900">Click for information on Mobipocket Reader version</a> Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118256138">An electronic book accessible through the World Wide Web; click for information</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Flip the funnel how to use existing customers to gain new ones ent://SD_ILS/0/SD_ILS:303888 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Jaffe, Joseph, 1970-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=50">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=410">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=900">Click for information on Mobipocket Reader version</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg</a> Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Construction stakeholder management ent://SD_ILS/0/SD_ILS:304412 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Chinyio, E. (Ezekiel)&#160;Olomolaiye, Paul O.&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781444315349">http://dx.doi.org/10.1002/9781444315349</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Relationship marketing : a consumer experience approach ent://SD_ILS/0/SD_ILS:268626 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Baron, Steve.&#160;Conway, A. (Anthony)&#160;Warnaby, Gary.<br/>Preferred Shelf Number&#160;HF5415.55 B375 2010<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Inbound marketing : get found using Google, social media, and blogs ent://SD_ILS/0/SD_ILS:269411 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Halligan, Brian.&#160;Shah, Dharmesh, 1967-<br/>Preferred Shelf Number&#160;HF5415.1265 H353 2010<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Data mining techniques in CRM inside customer segmentation ent://SD_ILS/0/SD_ILS:298180 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Tsiptsis, Konstantinos.&#160;Chorianopoulos, Antonios.&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9780470685815">http://dx.doi.org/10.1002/9780470685815</a> MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=249114&ref=toc">http://www.myilibrary.com?id=249114&ref=toc</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Relationship marketing a consumer experience approach ent://SD_ILS/0/SD_ILS:369210 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Baron, Steve (J. Steve)&#160;Conway, A. (Anthony)&#160;Warnaby, Gary.<br/>Preferred Shelf Number&#160;ONLINE(369210.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/relationship-marketing">http://sk.sagepub.com/books/relationship-marketing</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Stakeholder marketing ent://SD_ILS/0/SD_ILS:261430 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gledhill, Michelle.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780080966274">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Relational contracting for construction excellence principles, practices and case studies ent://SD_ILS/0/SD_ILS:265187 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Chan, Albert P. C.&#160;Chan, Daniel W. M.&#160;Yeung, John F. Y.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203926727">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> All for one 10 strategies for building trusted client partnerships ent://SD_ILS/0/SD_ILS:303902 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Sobel, Andrew, 1955-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.contentreserve.com/TitleInfo.asp?ID={C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}&Format=50">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}&Format=900">Click for information on Mobipocket Reader version</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{C3D2A0B0-FB6D-48B9-B87C-CF7A0C0B4CF4}Img100.jpg</a> Safari Books Online <a href="http://proquest.safaribooksonline.com/?fpi=9780470380284">http://proquest.safaribooksonline.com/?fpi=9780470380284</a> Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118258057">http://dx.doi.org/10.1002/9781118258057</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> CIM revision cards delivering customer value ent://SD_ILS/0/SD_ILS:266251 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Donnelly, Ray.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9781856178525">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer relationship management : concepts and technologies ent://SD_ILS/0/SD_ILS:269241 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Buttle, Francis.<br/>Preferred Shelf Number&#160;HF5415.5 B88 2009<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~2<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi ent://SD_ILS/0/SD_ILS:149966 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Aktepe , Cemalettin&#160;Ba&#351;,Mehmet&#160;Tolon,Metehan<br/>Preferred Shelf Number&#160;HF5415.5 A38 2009<br/>Format:&#160;Books<br/>Availability&#160;Social Sciences Library~1<br/> CIM coursebook delivering customer value through marketing ent://SD_ILS/0/SD_ILS:258534 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Donnelly, Ray.&#160;Linton, Colin.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780080961255">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Clients driving innovation ent://SD_ILS/0/SD_ILS:303227 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Brandon, P. S. (Peter S.)&#160;Lu, Shu-Ling.&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781444301342">http://dx.doi.org/10.1002/9781444301342</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> User-centered design stories real-world UCD case files ent://SD_ILS/0/SD_ILS:146764 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Righi, Carol.&#160;James, Janice (Janice Sue)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123706089">http://www.sciencedirect.com/science/book/9780123706089</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Managing global customers an integrated approach ent://SD_ILS/0/SD_ILS:232426 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Yip, George S.&#160;Bink, Audrey J. M.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Oxford scholarship online <a href="http://dx.doi.org/10.1093/acprof:oso/9780199229833.001.0001">http://dx.doi.org/10.1093/acprof:oso/9780199229833.001.0001</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> User-centered design stories real-world UCD case files ent://SD_ILS/0/SD_ILS:112208 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Righi, Carol.&#160;James, Janice (Janice Sue)&#160;ScienceDirect (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123706089">An electronic book accessible through the World Wide Web; click for information</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Managing learning and communication systems as business assets ent://SD_ILS/0/SD_ILS:313749 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gayeski, Diane M. (Diane Mary), 1953-<br/>Preferred Shelf Number&#160;HD58.82 G39 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Managing customers as investments : the strategic value of customers in the long run ent://SD_ILS/0/SD_ILS:108926 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Gupta, Sunil, 1958-&#160;Lehmann, Donald R., ort. yaz.<br/>Preferred Shelf Number&#160;HF5415.55 G87 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Location and Personalisation Delivering online and mobility services ent://SD_ILS/0/SD_ILS:247686 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Ralph, Daniel, ed.&#160;Searby, Stephen, ed.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://dx.doi.org/10.1049/PBBT008E">http://dx.doi.org/10.1049/PBBT008E</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> M&uuml;&#351;teri ili&#351;kilerinde hareket noktas&#305; : M&uuml;&#351;teri memnuniyeti ve &ouml;l&ccedil;&uuml;m&uuml; ent://SD_ILS/0/SD_ILS:139794 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Acuner, &#350;ebnem Ak&#305;n.<br/>Preferred Shelf Number&#160;HF5438.4 A28 2004<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> M&uuml;&#351;teri ili&#351;kileri y&ouml;netimi (CRM): Bili&#351;im teknolojilerinin etkisi ve bankac&#305;l&#305;k sekt&ouml;r&uuml;ndeki geli&#351;imi ent://SD_ILS/0/SD_ILS:107566 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Alag&ouml;z, Selda Ba&#351;aran.<br/>Preferred Shelf Number&#160;HF 5415.5 A434 2004<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Customer relationship management systems handbook ent://SD_ILS/0/SD_ILS:285615 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Sharp, Duane E.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781420000153">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Telecommunications Quality of Service Management ent://SD_ILS/0/SD_ILS:247987 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Oodan, Antony P.&#160;Ward, Keith E.&#160;Savolaine, Catherine G.&#160;Daneshmand, Mahmoud&#160;Hoath, Peter<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://dx.doi.org/10.1049/PBTE048E">http://dx.doi.org/10.1049/PBTE048E</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> CRM redefining customer relationship management ent://SD_ILS/0/SD_ILS:253825 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Peel, Jeffrey.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9781555582630">http://www.sciencedirect.com/science/book/9781555582630</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> T&uuml;ketici krall&#305;&#287;&#305;n&#305;n fethi : markalar diyar&#305;nda pazarlama stratejileri ent://SD_ILS/0/SD_ILS:105457 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Solomon, Michael R.&#160;&Ccedil;etinkaya, Selin, &ccedil;ev.<br/>Preferred Shelf Number&#160;HF 5415.32 .S65 2003<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Integrating ERP, CRM, supply chain management, and smart materials ent://SD_ILS/0/SD_ILS:287469 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Chorafas, Dimitris N.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9780203997529">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The essential guide to knowledge management : E-business and CRM applications ent://SD_ILS/0/SD_ILS:78615 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Tiwana, Amrit, 1974-<br/>Preferred Shelf Number&#160;HD 30.2 T498 2001<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> M&uuml;&#351;teri ili&#351;kilerinde hareket noktas&#305; : M&uuml;&#351;teri memnuniyeti ve &ouml;l&ccedil;&uuml;m&uuml; ent://SD_ILS/0/SD_ILS:137242 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Acuner, &#350;ebnem Ak&#305;n.<br/>Preferred Shelf Number&#160;HF5438.4 A28 2001<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Driving customer equity : how customer lifetime value is reshaping corporate strategy ent://SD_ILS/0/SD_ILS:101868 2024-10-30T09:35:45Z 2024-10-30T09:35:45Z Author&#160;Rust, Roland T.&#160;Zeithaml, Valarie A.&#160;Lemon, Katherine N. 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