Search Results for Customer services. - Narrowed by: EnglishSirsiDynix Enterprisehttps://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002bservices.$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ps$003d300$0026isd$003dtrue?dt=list2024-11-27T16:50:36ZQuality of experience engineering for customer added value services from evaluation to monitoringent://SD_ILS/0/SD_ILS:3420952024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Mellouk, Abdelhamid. Cuadra-Sanchez, Antonio.<br/>Preferred Shelf Number ONLINE(342095.1)<br/>Electronic Access Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306">http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306</a>
ebrary <a href="http://site.ebrary.com/id/10892210">http://site.ebrary.com/id/10892210</a>
John Wiley <a href="http://dx.doi.org/10.1002/9781118984352">http://dx.doi.org/10.1002/9781118984352</a>
MyiLibrary <a href="http://www.myilibrary.com?id=627088">http://www.myilibrary.com?id=627088</a>
Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Secrets of selling services everything you need to sell what your customer can't see-- from pitch to closeent://SD_ILS/0/SD_ILS:2930452024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Schiffman, Stephan.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/secrets-selling-services-everything-you-need-to-sell-what-your-customer-can8217t-see8212from-pitch-close">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Protecting main street measuring the customer experience in financial services for business and public policyent://SD_ILS/0/SD_ILS:2654782024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Lubin, Paul C.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780203841983">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Services marketing : integrating customer focus across the firment://SD_ILS/0/SD_ILS:3132702024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.<br/>Preferred Shelf Number HD9980.5 Z45 2009<br/>Format: Books<br/>Availability Beytepe Library~1<br/>The virtual customer : a new paradigm for improving customer relations in libraries and information servicesent://SD_ILS/0/SD_ILS:1061622024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.<br/>Preferred Shelf Number Z 716.3 I385 2005<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Managing social media practices in the digital economyent://SD_ILS/0/SD_ILS:4897242024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Alavi, Shirin, 1980- editor. Ahuja, Vandana, editor.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part IIent://SD_ILS/0/SD_ILS:5207002024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Shaw, Rabindra Nath. editor. Paprzycki, Marcin. editor. Ghosh, Ankush. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(520700.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-45124-9">https://doi.org/10.1007/978-3-031-45124-9</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IIent://SD_ILS/0/SD_ILS:5211052024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(521105.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-36049-7">https://doi.org/10.1007/978-3-031-36049-7</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedingsent://SD_ILS/0/SD_ILS:5206252024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Camarinha-Matos, Luis M. editor. Boucher, Xavier. editor. Ortiz, Angel. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(520625.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-42622-3">https://doi.org/10.1007/978-3-031-42622-3</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part Ient://SD_ILS/0/SD_ILS:5211042024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Nah, Fiona. editor. Siau, Keng. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(521104.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-35969-9">https://doi.org/10.1007/978-3-031-35969-9</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedingsent://SD_ILS/0/SD_ILS:5204082024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Hyytiä, Esa. editor. Kavitha, Veeraruna. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(520408.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-31234-2">https://doi.org/10.1007/978-3-031-31234-2</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part IIent://SD_ILS/0/SD_ILS:5206112024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Alfnes, Erlend. editor. Romsdal, Anita. editor. Strandhagen, Jan Ola. editor. von Cieminski, Gregor. editor. Romero, David. editor.<br/>Preferred Shelf Number XX(520611.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-43666-6">https://doi.org/10.1007/978-3-031-43666-6</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IVent://SD_ILS/0/SD_ILS:5207752024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Stephanidis, Constantine. editor. Antona, Margherita. editor. Ntoa, Stavroula. editor. Salvendy, Gavriel. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(520775.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-36001-5">https://doi.org/10.1007/978-3-031-36001-5</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Clinical Laboratory Managementent://SD_ILS/0/SD_ILS:5222682024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Yadav, Shakti Kumar. editor. Gupta, Ruchika. editor. Singh, Sompal. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(522268.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-46420-1">https://doi.org/10.1007/978-3-031-46420-1</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Service marketing strategies for small and medium enterprises : emerging research and opportunitiesent://SD_ILS/0/SD_ILS:4821022024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global, publisher.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The V-model of service quality : an exploration of African customer service delivery metricsent://SD_ILS/0/SD_ILS:4218682024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Whyte, Grafton, author.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787696037">https://www.emerald.com/insight/publication/doi/10.1108/9781787696037</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Trade tales : decoding customers' storiesent://SD_ILS/0/SD_ILS:4217312024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Woodside, Arch G., editor.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714">https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Quality services and experiences in hospitality and tourisment://SD_ILS/0/SD_ILS:4220422024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Cai, Liping A., editor. Alaedini, Pooya, 1967- editor.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189">https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Service failures and recovery in tourism hospitality : a practical manualent://SD_ILS/0/SD_ILS:3905452024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Koc, Erdogan, editor.<br/>Preferred Shelf Number G155.A1 S437 2017<br/>Format: Books<br/>Availability Beytepe Library~1<br/>The law and practice of international bankingent://SD_ILS/0/SD_ILS:3578402024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Proctor, Charles (Lawyer), author.<br/>Preferred Shelf Number K1066 P76 2015<br/>Format: Books<br/>Availability Law Library~1<br/>The strategic CIO : changing the dynamics of the business enterpriseent://SD_ILS/0/SD_ILS:3564712024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Weinzimer, Philip.<br/>Preferred Shelf Number ONLINE(356471.1)<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781466561731">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Designing service excellence : people and technologyent://SD_ILS/0/SD_ILS:3566592024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Hunt, Brian, author. Iverg¿̐ưard, Toni, author.<br/>Preferred Shelf Number ONLINE(356659.1)<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781439840474">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedingsent://SD_ILS/0/SD_ILS:5186562024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Fernandes, João M. editor. Machado, Ricardo J. editor. Wnuk, Krzysztof. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(518656.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-19593-3">https://doi.org/10.1007/978-3-319-19593-3</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Industrial Engineering, Management Science and Applications 2015ent://SD_ILS/0/SD_ILS:5187062024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Gen, Mitsuo. editor. Kim, Kuinam J. editor. Huang, Xiaoxia. editor. Hiroshi, Yabe. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(518706.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-662-47200-2">https://doi.org/10.1007/978-3-662-47200-2</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedingsent://SD_ILS/0/SD_ILS:5190252024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(519025.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-16101-3">https://doi.org/10.1007/978-3-319-16101-3</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papersent://SD_ILS/0/SD_ILS:5190632024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.<br/>Preferred Shelf Number XX(519063.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-20230-3">https://doi.org/10.1007/978-3-319-20230-3</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedingsent://SD_ILS/0/SD_ILS:5185412024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Nóvoa, Henriqueta. editor. Drăgoicea, Monica. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(518541.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-14980-6">https://doi.org/10.1007/978-3-319-14980-6</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Right-time experiences : driving revenue with mobile and big dataent://SD_ILS/0/SD_ILS:3420122024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Lopez, Maribel, 1968-<br/>Preferred Shelf Number ONLINE(342012.1)<br/>Electronic Access ebrary <a href="http://alltitles.ebrary.com/Doc?id=10937135">An electronic book accessible through the World Wide Web; click to view</a>
Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg</a>
Ebook Library <a href="http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969">http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969</a>
John Wiley <a href="http://dx.doi.org/10.1002/9781118914472">http://dx.doi.org/10.1002/9781118914472</a>
<a href="http://swb.eblib.com/patron/FullRecord.aspx?p=1791969">http://swb.eblib.com/patron/FullRecord.aspx?p=1791969</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Serving online customers : lessons for libraries from the business worldent://SD_ILS/0/SD_ILS:3653242024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Barclay, Donald A., author.<br/>Preferred Shelf Number Z674.75.I58 B37 2014<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Customer service in libraries best practicesent://SD_ILS/0/SD_ILS:2806702024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Harmon, Charles, 1960- Messina, Michael.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Advances in the human side of service engineeringent://SD_ILS/0/SD_ILS:2908252024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Spohrer, James C. Freund, Louis E.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781439870273">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>A guide to IT contracting checklists, tools, and techniquesent://SD_ILS/0/SD_ILS:2853062024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Overly, Michael R. Karlyn, Matthew A.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781439876596">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Optimizing academic library services in the digital milieu : digital devices and their emerging trendsent://SD_ILS/0/SD_ILS:3561272024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Ryan, Brendan.<br/>Preferred Shelf Number ONLINE(356127.1)<br/>Electronic Access ScienceDirect <a href="http://www.sciencedirect.com/science/book/9781843347323">http://www.sciencedirect.com/science/book/9781843347323</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Apple experience secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:2928822024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Gallo, Carmine.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>UX best practices how to achieve more impact with user experienceent://SD_ILS/0/SD_ILS:2932372024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/ux-best-practices-how-to-achieve-more-impact-user-experience">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Successful enquiry answering every timeent://SD_ILS/0/SD_ILS:2805812024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:2925342024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customer-experience-edge-technology-techniques-for-delivering-enduring-profitable-positive-to-your-customers">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Winning the customer turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:2930662024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Imbriano, Lou.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/winning-customer-turn-consumers-into-fans-get-them-to-spend-more">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Phone Clones : Authenticity Work in the Transnational Service Economyent://SD_ILS/0/SD_ILS:3763532024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Mirchandani, Kiran, 1968-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.jstor.org/stable/10.7591/j.ctt7zb03">http://www.jstor.org/stable/10.7591/j.ctt7zb03</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Please every customer delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:2925402024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Lucas, Robert W.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/please-every-customer-delivering-stellar-service-across-cultures">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:2925462024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Anderson, Kristin, 1962- Kerr, Carol.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customer-relationship-management">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Master data management and data governanceent://SD_ILS/0/SD_ILS:2932672024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/master-data-management-governance-2e">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Voice of the customer capture and analysisent://SD_ILS/0/SD_ILS:2935692024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Yang, Kai.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/voice-customer">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketingent://SD_ILS/0/SD_ILS:2930892024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Azevedo, Abaet�e de. Pomeranz, Ricardo.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customer-obsession-how-to-acquire-retain-grow-customers-in-new-age-relationship-marketing">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer-driven operations aligning quality tools and business processes for customer excellenceent://SD_ILS/0/SD_ILS:2930902024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Ahoy, Christopher K.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/customerdriven-operations-management-aligning-business-processes-quality-tools-to-create-operational-effectiveness-in-your-company">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Starbucks experience 5 principles for turning ordinary into extraordinaryent://SD_ILS/0/SD_ILS:2929532024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Michelli, Joseph A., 1960-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/starbucks-experience-5-principles-for-turning-ordinary-into-extraordinary">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:2931142024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Knapp, Duane E.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/brand-promise-how-ketel-one-costco-makeawish-tourism-vancouver-other-leading-brands-make-keep-that-guarantees-success">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' successent://SD_ILS/0/SD_ILS:2931152024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Hodge, Richard. Schachter, Lou.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/mind-customer">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Stop telling, start selling how to use customer-focused dialogue to close salesent://SD_ILS/0/SD_ILS:2931182024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Richardson, Linda, 1944-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/stop-telling-start-selling-how-to-use-customerfocused-dialogue-close-sales">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Companyent://SD_ILS/0/SD_ILS:2929732024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Michelli, Joseph A., 1960-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/new-gold-standard-5-leadership-principles-for-creating-legendary-customer-experience-courtesy-ritzcarlton-hotel-company">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactionsent://SD_ILS/0/SD_ILS:2930052024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor George, Michael L.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/lean-six-sigma-for-service">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The ten demandments rules to live by in the age of the demanding consumerent://SD_ILS/0/SD_ILS:2930852024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Mooney, Kelly. Bergheim, Laura, 1962-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/ten-demandments-rules-to-live-by-in-age-demanding-customer">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Take your sales to the next level advanced skills to build stronger relationships and close more dealsent://SD_ILS/0/SD_ILS:2930882024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Brennan, Charles D.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://mhebooklibrary.com/reader/take-your-sales-to-next-level-advanced-skills-build-stronger-relationships-close-more-deals">Subscription required</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>QoS enabled networks tools and foundationsent://SD_ILS/0/SD_ILS:2987782024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Barreiros, Miguel, 1977- Lundqvist, Peter, 1968- Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9780470976814">http://dx.doi.org/10.1002/9780470976814</a>
MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=291393&ref=toc">http://www.myilibrary.com?id=291393&ref=toc</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Flip the funnel how to use existing customers to gain new onesent://SD_ILS/0/SD_ILS:3038882024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Jaffe, Joseph, 1970-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=50">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=410">Click for information on Adobe Digital Editions version</a>
<a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=900">Click for information on Mobipocket Reader version</a>
Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg</a>
Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Introduction to service engineeringent://SD_ILS/0/SD_ILS:2978772024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9780470569627">http://dx.doi.org/10.1002/9780470569627</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Value-added services for next generation networksent://SD_ILS/0/SD_ILS:2875512024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Velde, Thierry Van de.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781420013535">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Behavioural finance for private bankingent://SD_ILS/0/SD_ILS:3041092024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Hens, Thorsten. Bachmann, Kremena.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9781118467329">http://dx.doi.org/10.1002/9781118467329</a>
Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=29458">http://www.books24x7.com/marc.asp?bookid=29458</a>
<a href="http://swb.eblib.com/patron/FullRecord.aspx?p=698236">http://swb.eblib.com/patron/FullRecord.aspx?p=698236</a>
Volltext <a href="http://onlinelibrary.wiley.com/book/10.1002/9781118467329">http://onlinelibrary.wiley.com/book/10.1002/9781118467329</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Clients driving innovationent://SD_ILS/0/SD_ILS:3032272024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9781444301342">http://dx.doi.org/10.1002/9781444301342</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The Medical Library Association guide to health literacyent://SD_ILS/0/SD_ILS:3385772024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-<br/>Preferred Shelf Number Z675.M4 M497 2008<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Understanding the construction clientent://SD_ILS/0/SD_ILS:3027802024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html">http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html</a>
John Wiley <a href="http://dx.doi.org/10.1002/9780470759561">http://dx.doi.org/10.1002/9780470759561</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Niche envy marketing discrimination in the digital ageent://SD_ILS/0/SD_ILS:2199892024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Turow, Joseph.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access IEEE Xplore <a href="http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348">http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Service Orientation Winning Strategies and Best Practicesent://SD_ILS/0/SD_ILS:2381902024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://dx.doi.org/10.1017/CBO9780511541186">Access by subscription</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Service leadership the quest for competitive advantageent://SD_ILS/0/SD_ILS:3693022024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Grönfeldt, Svafa. Strother, Judith B.<br/>Preferred Shelf Number ONLINE(369302.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/service-leadership">http://sk.sagepub.com/books/service-leadership</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Serving internal and external customersent://SD_ILS/0/SD_ILS:3132832024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Swartzlander, Anne.<br/>Preferred Shelf Number HF5415.5 S93 2004<br/>Format: Books<br/>Availability Beytepe Library~1<br/>The innovator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:2673292024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Christensen, Clayton M. Raynor, Michael E.<br/>Preferred Shelf Number HD53.C493 2003<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Managing high-tech services using a CRM strategyent://SD_ILS/0/SD_ILS:2912092024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Blumberg, Donald F.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781420025323">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Managing service level quality across wireless and fixed networksent://SD_ILS/0/SD_ILS:3010582024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Massam, Peter.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.contentreserve.com/TitleInfo.asp?ID={4BD2CB27-BBBB-4FD2-8D95-96C592798AD5}&Format=50">Click for information</a>
<a href="http://dx.doi.org/10.1002/0470855739">Authentication may be required:</a>
<a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=146234">Click here to view book</a>
John Wiley <a href="http://dx.doi.org/10.1002/0470855738">http://dx.doi.org/10.1002/0470855738</a>
HathiTrust Digital Library Limited view (search only) <a href="http://catalog.hathitrust.org/api/volumes/oclc/50525497.html">http://catalog.hathitrust.org/api/volumes/oclc/50525497.html</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>QoS measurement and evaluation of telecommunications quality of serviceent://SD_ILS/0/SD_ILS:2999512024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Hardy, William C.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/0470845910">http://dx.doi.org/10.1002/0470845910</a>
MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=55467&ref=toc">http://www.myilibrary.com?id=55467&ref=toc</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Driving customer equity : how customer lifetime value is reshaping corporate strategyent://SD_ILS/0/SD_ILS:1018682024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)<br/>Preferred Shelf Number HF 5415.5 R87 2000<br/>Electronic Access Contributor biographical information <a href="http://www.loc.gov/catdir/bios/simon051/00026485.html">http://www.loc.gov/catdir/bios/simon051/00026485.html</a><br/>Format: Books<br/>Availability Beytepe Library~1<br/>Handbook of services marketing & managementent://SD_ILS/0/SD_ILS:3684472024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Swartz, Teresa A. Iacobucci, Dawn.<br/>Preferred Shelf Number ONLINE(368447.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management">http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Developing a market orientationent://SD_ILS/0/SD_ILS:3681052024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Deshpande, Rohit. Marketing Science Institute.<br/>Preferred Shelf Number ONLINE(368105.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/developing-a-market-orientation">http://sk.sagepub.com/books/developing-a-market-orientation</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporuent://SD_ILS/0/SD_ILS:559812024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Akan, Perran.<br/>Preferred Shelf Number HF 5415.5 A526 1995<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Word-of-mouth marketingent://SD_ILS/0/SD_ILS:1123872024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Wilson, Jerry R., 1944-2005.<br/>Preferred Shelf Number HF5415.5 W59 1994<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Service quality new directions in theory and practiceent://SD_ILS/0/SD_ILS:3693032024-11-27T16:50:36Z2024-11-27T16:50:36ZAuthor Rust, Roland T. Oliver, Richard L., 1945-<br/>Preferred Shelf Number ONLINE(369303.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/service-quality">http://sk.sagepub.com/books/service-quality</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>