Search Results for Customer services. - Narrowed by: Online Library SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002bservices.$0026qf$003dLIBRARY$002509Library$0025091$00253AONLINE$002509Online$002bLibrary$0026te$003dILS$0026ps$003d300? 2024-11-06T00:30:40Z Quality of experience engineering for customer added value services from evaluation to monitoring ent://SD_ILS/0/SD_ILS:342095 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Mellouk, Abdelhamid.&#160;Cuadra-Sanchez, Antonio.<br/>Preferred Shelf Number&#160;ONLINE(342095.1)<br/>Electronic Access&#160;Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306">http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306</a> ebrary <a href="http://site.ebrary.com/id/10892210">http://site.ebrary.com/id/10892210</a> John Wiley <a href="http://dx.doi.org/10.1002/9781118984352">http://dx.doi.org/10.1002/9781118984352</a> MyiLibrary <a href="http://www.myilibrary.com?id=627088">http://www.myilibrary.com?id=627088</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close ent://SD_ILS/0/SD_ILS:293045 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Schiffman, Stephan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/secrets-selling-services-everything-you-need-to-sell-what-your-customer-can8217t-see8212from-pitch-close">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Protecting main street measuring the customer experience in financial services for business and public policy ent://SD_ILS/0/SD_ILS:265478 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Lubin, Paul C.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203841983">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Managing social media practices in the digital economy ent://SD_ILS/0/SD_ILS:489724 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Alavi, Shirin, 1980- editor.&#160;Ahuja, Vandana, editor.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part I ent://SD_ILS/0/SD_ILS:521104 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Nah, Fiona. editor.&#160;Siau, Keng. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(521104.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-35969-9">https://doi.org/10.1007/978-3-031-35969-9</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> HCI in Business, Government and Organizations 10th International Conference, HCIBGO 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part II ent://SD_ILS/0/SD_ILS:521105 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Nah, Fiona. editor.&#160;Siau, Keng. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(521105.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-36049-7">https://doi.org/10.1007/978-3-031-36049-7</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings ent://SD_ILS/0/SD_ILS:520408 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Hyyti&auml;, Esa. editor.&#160;Kavitha, Veeraruna. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(520408.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-31234-2">https://doi.org/10.1007/978-3-031-31234-2</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II ent://SD_ILS/0/SD_ILS:520611 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Alfnes, Erlend. editor.&#160;Romsdal, Anita. editor.&#160;Strandhagen, Jan Ola. editor.&#160;von Cieminski, Gregor. editor.&#160;Romero, David. editor.<br/>Preferred Shelf Number&#160;XX(520611.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-43666-6">https://doi.org/10.1007/978-3-031-43666-6</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Collaborative Networks in Digitalization and Society 5.0 24th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2023, Valencia, Spain, September 27-29, 2023, Proceedings ent://SD_ILS/0/SD_ILS:520625 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Camarinha-Matos, Luis M. editor.&#160;Boucher, Xavier. editor.&#160;Ortiz, Angel. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(520625.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-42622-3">https://doi.org/10.1007/978-3-031-42622-3</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II ent://SD_ILS/0/SD_ILS:520700 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Shaw, Rabindra Nath. editor.&#160;Paprzycki, Marcin. editor.&#160;Ghosh, Ankush. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(520700.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-45124-9">https://doi.org/10.1007/978-3-031-45124-9</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Clinical Laboratory Management ent://SD_ILS/0/SD_ILS:522268 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Yadav, Shakti Kumar. editor.&#160;Gupta, Ruchika. editor.&#160;Singh, Sompal. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(522268.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-46420-1">https://doi.org/10.1007/978-3-031-46420-1</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> HCI International 2023 Posters 25th International Conference on Human-Computer Interaction, HCII 2023, Copenhagen, Denmark, July 23-28, 2023, Proceedings, Part IV ent://SD_ILS/0/SD_ILS:520775 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Stephanidis, Constantine. editor.&#160;Antona, Margherita. editor.&#160;Ntoa, Stavroula. editor.&#160;Salvendy, Gavriel. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(520775.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-36001-5">https://doi.org/10.1007/978-3-031-36001-5</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service marketing strategies for small and medium enterprises : emerging research and opportunities ent://SD_ILS/0/SD_ILS:482102 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Rahman, Muhammad Sabbir, 1981- author.&#160;Zaman, Mahmud Habib, 1981- author.&#160;Hossain, Md. Afnan, 1987- author.&#160;IGI Global, publisher.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Chapter PDFs via platform: <a href="http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8">http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Trade tales : decoding customers' stories ent://SD_ILS/0/SD_ILS:421731 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Woodside, Arch G., editor.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714">https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The V-model of service quality : an exploration of African customer service delivery metrics ent://SD_ILS/0/SD_ILS:421868 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Whyte, Grafton, author.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787696037">https://www.emerald.com/insight/publication/doi/10.1108/9781787696037</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Quality services and experiences in hospitality and tourism ent://SD_ILS/0/SD_ILS:422042 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Cai, Liping A., editor.&#160;Alaedini, Pooya, 1967- editor.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189">https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The strategic CIO : changing the dynamics of the business enterprise ent://SD_ILS/0/SD_ILS:356471 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Weinzimer, Philip.<br/>Preferred Shelf Number&#160;ONLINE(356471.1)<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781466561731">Distributed by publisher. 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Proceedings ent://SD_ILS/0/SD_ILS:519025 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Fricker, Samuel A. editor.&#160;Schneider, Kurt. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(519025.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-319-16101-3">https://doi.org/10.1007/978-3-319-16101-3</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Right-time experiences : driving revenue with mobile and big data ent://SD_ILS/0/SD_ILS:342012 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Lopez, Maribel, 1968-<br/>Preferred Shelf Number&#160;ONLINE(342012.1)<br/>Electronic Access&#160;ebrary <a href="http://alltitles.ebrary.com/Doc?id=10937135">An electronic book accessible through the World Wide Web; click to view</a> Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg</a> Ebook Library <a href="http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969">http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969</a> John Wiley <a href="http://dx.doi.org/10.1002/9781118914472">http://dx.doi.org/10.1002/9781118914472</a> <a href="http://swb.eblib.com/patron/FullRecord.aspx?p=1791969">http://swb.eblib.com/patron/FullRecord.aspx?p=1791969</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> A guide to IT contracting checklists, tools, and techniques ent://SD_ILS/0/SD_ILS:285306 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Overly, Michael R.&#160;Karlyn, Matthew A.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781439876596">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Customer service in libraries best practices ent://SD_ILS/0/SD_ILS:280670 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Harmon, Charles, 1960-&#160;Messina, Michael.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Advances in the human side of service engineering ent://SD_ILS/0/SD_ILS:290825 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Spohrer, James C.&#160;Freund, Louis E.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781439870273">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Optimizing academic library services in the digital milieu : digital devices and their emerging trends ent://SD_ILS/0/SD_ILS:356127 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Ryan, Brendan.<br/>Preferred Shelf Number&#160;ONLINE(356127.1)<br/>Electronic Access&#160;ScienceDirect <a href="http://www.sciencedirect.com/science/book/9781843347323">http://www.sciencedirect.com/science/book/9781843347323</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Successful enquiry answering every time ent://SD_ILS/0/SD_ILS:280581 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Buckley Owen, Tim, 1948-&#160;Buckley Owen, Tim, 1948- Success at the enquiry desk.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Apple experience secrets to building insanely great customer loyalty ent://SD_ILS/0/SD_ILS:292882 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Gallo, Carmine.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers ent://SD_ILS/0/SD_ILS:292534 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Soudagar, Reza.&#160;Iyer, Vinay.&#160;Hildebrand, Volker.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/customer-experience-edge-technology-techniques-for-delivering-enduring-profitable-positive-to-your-customers">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Winning the customer turn consumers into fans and get them to spend more ent://SD_ILS/0/SD_ILS:293066 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Imbriano, Lou.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/winning-customer-turn-consumers-into-fans-get-them-to-spend-more">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> UX best practices how to achieve more impact with user experience ent://SD_ILS/0/SD_ILS:293237 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Degen, Helmut, 1964-&#160;Yuan, Xiaowei, 1963-&#160;Guo, Nan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/ux-best-practices-how-to-achieve-more-impact-user-experience">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Phone Clones : Authenticity Work in the Transnational Service Economy ent://SD_ILS/0/SD_ILS:376353 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Mirchandani, Kiran, 1968-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.jstor.org/stable/10.7591/j.ctt7zb03">http://www.jstor.org/stable/10.7591/j.ctt7zb03</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The Starbucks experience 5 principles for turning ordinary into extraordinary ent://SD_ILS/0/SD_ILS:292953 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Michelli, Joseph A., 1960-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/starbucks-experience-5-principles-for-turning-ordinary-into-extraordinary">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company ent://SD_ILS/0/SD_ILS:292973 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Michelli, Joseph A., 1960-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/new-gold-standard-5-leadership-principles-for-creating-legendary-customer-experience-courtesy-ritzcarlton-hotel-company">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The ten demandments rules to live by in the age of the demanding consumer ent://SD_ILS/0/SD_ILS:293085 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Mooney, Kelly.&#160;Bergheim, Laura, 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(Peter S.)&#160;Lu, Shu-Ling.&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781444301342">http://dx.doi.org/10.1002/9781444301342</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Behavioural finance for private banking ent://SD_ILS/0/SD_ILS:304109 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Hens, Thorsten.&#160;Bachmann, Kremena.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781118467329">http://dx.doi.org/10.1002/9781118467329</a> Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=29458">http://www.books24x7.com/marc.asp?bookid=29458</a> <a href="http://swb.eblib.com/patron/FullRecord.aspx?p=698236">http://swb.eblib.com/patron/FullRecord.aspx?p=698236</a> Volltext <a href="http://onlinelibrary.wiley.com/book/10.1002/9781118467329">http://onlinelibrary.wiley.com/book/10.1002/9781118467329</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Value-added services for next generation networks ent://SD_ILS/0/SD_ILS:287551 2024-11-06T00:30:40Z 2024-11-06T00:30:40Z Author&#160;Velde, Thierry Van de.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781420013535">Distributed by publisher. 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