Search Results for Customer services. - Narrowed by: Beytepe General Collection SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002bservices.$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253ABEYTEPEGEN$002509Beytepe$002bGeneral$002bCollection$0026ps$003d300? 2024-10-30T23:07:20Z Services marketing : integrating customer focus across the firm ent://SD_ILS/0/SD_ILS:313270 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Zeithaml, Valarie A.&#160;Bitner, Mary Jo.&#160;Gremler, Dwayne D.<br/>Preferred Shelf Number&#160;HD9980.5 Z45 2009<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The virtual customer : a new paradigm for improving customer relations in libraries and information services ent://SD_ILS/0/SD_ILS:106162 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;IFLA Satellite Meeting (2004 : S&auml;ao Paulo, Brasil)&#160;Ferreira, Sueli Mara Soares Pinto, ed.&#160;Savard, Rejean, 1950-, ed.<br/>Preferred Shelf Number&#160;Z 716.3 I385 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Hizmet pazarlamas&#305; ent://SD_ILS/0/SD_ILS:479327 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;&#304;slamo&#287;lu, A. Hamdi.&#160;Ayd&#305;n, Kenan.<br/>Preferred Shelf Number&#160;HD9980.5 I85 2020<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Temel kavramlarla reklam ajans&#305; reklamveren ili&#351;kileri ent://SD_ILS/0/SD_ILS:479110 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Aktu&#287;lu, I&#351;&#305;l Karpat.&#160;Temel E&#287;inli, Ay&#351;en.&#160;Misci Kip, Sema.<br/>Preferred Shelf Number&#160;HF6178 A599 2017<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Service failures and recovery in tourism hospitality : a practical manual ent://SD_ILS/0/SD_ILS:390545 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Koc, Erdogan, editor.<br/>Preferred Shelf Number&#160;G155.A1 S437 2017<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Serving online customers : lessons for libraries from the business world ent://SD_ILS/0/SD_ILS:365324 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Barclay, Donald A., author.<br/>Preferred Shelf Number&#160;Z674.75.I58 B37 2014<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Bankac&#305;l&#305;kta pazarlama ent://SD_ILS/0/SD_ILS:366600 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;G&uuml;m&uuml;&#351;, Sefer.<br/>Preferred Shelf Number&#160;HG1616.M3 G86 2014<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The Medical Library Association guide to health literacy ent://SD_ILS/0/SD_ILS:338577 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Kars, Marge, 1947-&#160;Baker, Lynda.&#160;Wilson, Feleta L., 1945-<br/>Preferred Shelf Number&#160;Z675.M4 M497 2008<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Serving internal and external customers ent://SD_ILS/0/SD_ILS:313283 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Swartzlander, Anne.<br/>Preferred Shelf Number&#160;HF5415.5 S93 2004<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The innovator's solution : creating and sustaining successful growth ent://SD_ILS/0/SD_ILS:267329 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Christensen, Clayton M.&#160;Raynor, Michael E.<br/>Preferred Shelf Number&#160;HD53.C493 2003<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Driving customer equity : how customer lifetime value is reshaping corporate strategy ent://SD_ILS/0/SD_ILS:101868 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Rust, Roland T.&#160;Zeithaml, Valarie A.&#160;Lemon, Katherine N. (Katherine Newell)<br/>Preferred Shelf Number&#160;HF 5415.5 R87 2000<br/>Electronic Access&#160;Contributor biographical information <a href="http://www.loc.gov/catdir/bios/simon051/00026485.html">http://www.loc.gov/catdir/bios/simon051/00026485.html</a><br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Dimensions of service quality : expectations of Turkish consumers from services : ara&#351;t&#305;rma raporu ent://SD_ILS/0/SD_ILS:55981 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Akan, Perran.<br/>Preferred Shelf Number&#160;HF 5415.5 A526 1995<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Word-of-mouth marketing ent://SD_ILS/0/SD_ILS:112387 2024-10-30T23:07:20Z 2024-10-30T23:07:20Z Author&#160;Wilson, Jerry R., 1944-2005.<br/>Preferred Shelf Number&#160;HF5415.5 W59 1994<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/>