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SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002bservices.$0026ps$003d300$0026isd$003dtrue? 2024-10-30T22:50:28Z Quality of experience engineering for customer added value services from evaluation to monitoring ent://SD_ILS/0/SD_ILS:342095 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Mellouk, Abdelhamid.&#160;Cuadra-Sanchez, Antonio.<br/>Preferred Shelf Number&#160;ONLINE(342095.1)<br/>Electronic Access&#160;Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306">http://public.eblib.com/choice/publicfullrecord.aspx?p=1734306</a> ebrary <a href="http://site.ebrary.com/id/10892210">http://site.ebrary.com/id/10892210</a> John Wiley <a href="http://dx.doi.org/10.1002/9781118984352">http://dx.doi.org/10.1002/9781118984352</a> MyiLibrary <a href="http://www.myilibrary.com?id=627088">http://www.myilibrary.com?id=627088</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{C24F5D93-4F6B-4831-A70A-50DE93C135C8}Img100.jpg</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close ent://SD_ILS/0/SD_ILS:293045 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Schiffman, Stephan.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/secrets-selling-services-everything-you-need-to-sell-what-your-customer-can8217t-see8212from-pitch-close">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Protecting main street measuring the customer experience in financial services for business and public policy ent://SD_ILS/0/SD_ILS:265478 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Lubin, Paul C.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203841983">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Services marketing : integrating customer focus across the firm ent://SD_ILS/0/SD_ILS:313270 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Zeithaml, Valarie A.&#160;Bitner, Mary Jo.&#160;Gremler, Dwayne D.<br/>Preferred Shelf Number&#160;HD9980.5 Z45 2009<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> The virtual customer : a new paradigm for improving customer relations in libraries and information services ent://SD_ILS/0/SD_ILS:106162 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;IFLA Satellite Meeting (2004 : S&auml;ao Paulo, Brasil)&#160;Ferreira, Sueli Mara Soares Pinto, ed.&#160;Savard, Rejean, 1950-, ed.<br/>Preferred Shelf Number&#160;Z 716.3 I385 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Managing social media practices in the digital economy ent://SD_ILS/0/SD_ILS:489724 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Alavi, Shirin, 1980- editor.&#160;Ahuja, Vandana, editor.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2316535</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedings ent://SD_ILS/0/SD_ILS:520408 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Hyyti&auml;, Esa. editor.&#160;Kavitha, Veeraruna. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(520408.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-31234-2">https://doi.org/10.1007/978-3-031-31234-2</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Advanced Communication and Intelligent Systems Second International Conference, ICACIS 2023, Warsaw, Poland, June 16-17, 2023, Revised Selected Papers, Part II ent://SD_ILS/0/SD_ILS:520700 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Shaw, Rabindra Nath. editor.&#160;Paprzycki, Marcin. editor.&#160;Ghosh, Ankush. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(520700.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-031-45124-9">https://doi.org/10.1007/978-3-031-45124-9</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Advances in Production Management Systems. 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Master data management and customer data integration for a global enterprise.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://mhebooklibrary.com/reader/master-data-management-governance-2e">Subscription required</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Introduction to service engineering ent://SD_ILS/0/SD_ILS:297877 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Salvendy, Gavriel, 1938-&#160;Karwowski, Waldemar, 1953-&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9780470569627">http://dx.doi.org/10.1002/9780470569627</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> QoS enabled networks tools and foundations ent://SD_ILS/0/SD_ILS:298778 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Barreiros, Miguel, 1977-&#160;Lundqvist, Peter, 1968-&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9780470976814">http://dx.doi.org/10.1002/9780470976814</a> MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=291393&ref=toc">http://www.myilibrary.com?id=291393&ref=toc</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Flip the funnel how to use existing customers to gain new ones ent://SD_ILS/0/SD_ILS:303888 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Jaffe, Joseph, 1970-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=50">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=410">Click for information on Adobe Digital Editions version</a> <a href="http://www.contentreserve.com/TitleInfo.asp?ID={3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}&Format=900">Click for information on Mobipocket Reader version</a> Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg</a> Ebook Library <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877">http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Behavioural finance for private banking ent://SD_ILS/0/SD_ILS:304109 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Hens, Thorsten.&#160;Bachmann, Kremena.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781118467329">http://dx.doi.org/10.1002/9781118467329</a> Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=29458">http://www.books24x7.com/marc.asp?bookid=29458</a> <a href="http://swb.eblib.com/patron/FullRecord.aspx?p=698236">http://swb.eblib.com/patron/FullRecord.aspx?p=698236</a> Volltext <a href="http://onlinelibrary.wiley.com/book/10.1002/9781118467329">http://onlinelibrary.wiley.com/book/10.1002/9781118467329</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Value-added services for next generation networks ent://SD_ILS/0/SD_ILS:287551 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Velde, Thierry Van de.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781420013535">Distributed by publisher. 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(Peter S.)&#160;Lu, Shu-Ling.&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9781444301342">http://dx.doi.org/10.1002/9781444301342</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Understanding the construction client ent://SD_ILS/0/SD_ILS:302780 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Boyd, David.&#160;Chinyio, E. (Ezekiel)&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html">http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html</a> John Wiley <a href="http://dx.doi.org/10.1002/9780470759561">http://dx.doi.org/10.1002/9780470759561</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Niche envy marketing discrimination in the digital age ent://SD_ILS/0/SD_ILS:219989 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Turow, Joseph.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;IEEE Xplore <a href="http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348">http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service Orientation Winning Strategies and Best Practices ent://SD_ILS/0/SD_ILS:238190 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Allen, Paul.&#160;Higgins, Sam.&#160;McRae, Paul.&#160;Schlamann, Hermann.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://dx.doi.org/10.1017/CBO9780511541186">Access by subscription</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service leadership the quest for competitive advantage ent://SD_ILS/0/SD_ILS:369302 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Gr&ouml;nfeldt, Svafa.&#160;Strother, Judith B.<br/>Preferred Shelf Number&#160;ONLINE(369302.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/service-leadership">http://sk.sagepub.com/books/service-leadership</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Serving internal and external customers ent://SD_ILS/0/SD_ILS:313283 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Swartzlander, Anne.<br/>Preferred Shelf Number&#160;HF5415.5 S93 2004<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Managing high-tech services using a CRM strategy ent://SD_ILS/0/SD_ILS:291209 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Blumberg, Donald F.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781420025323">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Managing service level quality across wireless and fixed networks ent://SD_ILS/0/SD_ILS:301058 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Massam, Peter.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.contentreserve.com/TitleInfo.asp?ID={4BD2CB27-BBBB-4FD2-8D95-96C592798AD5}&Format=50">Click for information</a> <a href="http://dx.doi.org/10.1002/0470855739">Authentication may be required:</a> <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=146234">Click here to view book</a> John Wiley <a href="http://dx.doi.org/10.1002/0470855738">http://dx.doi.org/10.1002/0470855738</a> HathiTrust Digital Library Limited view (search only) <a href="http://catalog.hathitrust.org/api/volumes/oclc/50525497.html">http://catalog.hathitrust.org/api/volumes/oclc/50525497.html</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> The innovator's solution : creating and sustaining successful growth ent://SD_ILS/0/SD_ILS:267329 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Christensen, Clayton M.&#160;Raynor, Michael E.<br/>Preferred Shelf Number&#160;HD53.C493 2003<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Alg&#305;lanan hizmet kalitesi, m&uuml;&#351;teri tatmini ve m&uuml;&#351;teri sat&#305;n alma niyeti aras&#305;ndaki ili&#351;ki : KKTC Gazima&#287;usa &#304;l&ccedil;esi'nde banka m&uuml;&#351;terileri &uuml;zerine bir ara&#351;t&#305;rma ent://SD_ILS/0/SD_ILS:74414 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Karatepe, Osman M&uuml;bin.<br/>Preferred Shelf Number&#160;TEZ/5287 K144 2002<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Pazarlama karmas&#305;na ili&#351;kin m&uuml;&#351;teri alg&#305;s&#305;n&#305;n &ouml;l&ccedil;&uuml;m&uuml;nde geli&#351;tirilmi&#351; farkl&#305; &ouml;l&ccedil;eklerin cep telefonu &uuml;r&uuml;n&uuml;ne uygulanmas&#305; ent://SD_ILS/0/SD_ILS:74974 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Kayg&#305;n, Canan.<br/>Preferred Shelf Number&#160;TEZ/5309 K182 2002<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> QoS measurement and evaluation of telecommunications quality of service ent://SD_ILS/0/SD_ILS:299951 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Hardy, William C.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/0470845910">http://dx.doi.org/10.1002/0470845910</a> MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=55467&ref=toc">http://www.myilibrary.com?id=55467&ref=toc</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Driving customer equity : how customer lifetime value is reshaping corporate strategy ent://SD_ILS/0/SD_ILS:101868 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Rust, Roland T.&#160;Zeithaml, Valarie A.&#160;Lemon, Katherine N. (Katherine Newell)<br/>Preferred Shelf Number&#160;HF 5415.5 R87 2000<br/>Electronic Access&#160;Contributor biographical information <a href="http://www.loc.gov/catdir/bios/simon051/00026485.html">http://www.loc.gov/catdir/bios/simon051/00026485.html</a><br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Handbook of services marketing &amp; management ent://SD_ILS/0/SD_ILS:368447 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Swartz, Teresa A.&#160;Iacobucci, Dawn.<br/>Preferred Shelf Number&#160;ONLINE(368447.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management">http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Developing a market orientation ent://SD_ILS/0/SD_ILS:368105 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Deshpande, Rohit.&#160;Marketing Science Institute.<br/>Preferred Shelf Number&#160;ONLINE(368105.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/developing-a-market-orientation">http://sk.sagepub.com/books/developing-a-market-orientation</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Dimensions of service quality : expectations of Turkish consumers from services : ara&#351;t&#305;rma raporu ent://SD_ILS/0/SD_ILS:55981 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Akan, Perran.<br/>Preferred Shelf Number&#160;HF 5415.5 A526 1995<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Word-of-mouth marketing ent://SD_ILS/0/SD_ILS:112387 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Wilson, Jerry R., 1944-2005.<br/>Preferred Shelf Number&#160;HF5415.5 W59 1994<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Service quality new directions in theory and practice ent://SD_ILS/0/SD_ILS:369303 2024-10-30T22:50:28Z 2024-10-30T22:50:28Z Author&#160;Rust, Roland T.&#160;Oliver, Richard L., 1945-<br/>Preferred Shelf Number&#160;ONLINE(369303.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/service-quality">http://sk.sagepub.com/books/service-quality</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/>