Search Results for Customer services.SirsiDynix Enterprisehttps://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dCustomer$002bservices.$0026te$003dILS$0026ps$003d300?dt=list2026-01-07T23:28:36ZAirline customer experience : digitalization in passenger servicesent://SD_ILS/0/SD_ILS:5785212026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Dutta, Pushan, 1985- editor. Ricciuti, Martin, editor. Bogrekci, Ismail, editor. Suseelan, Sumeet, editor.<br/>Preferred Shelf Number HE9776<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003625100">https://www.taylorfrancis.com/books/9781003625100</a>
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OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Augmenting customer retention through big data analyticsent://SD_ILS/0/SD_ILS:5842962026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor<br/>Preferred Shelf Number HF5415.5<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003538486">https://www.taylorfrancis.com/books/9781003538486</a>
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OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Performance Evaluation Methodologies and Tools 15th EAI International Conference, VALUETOOLS 2022, Virtual Event, November 2022, Proceedingsent://SD_ILS/0/SD_ILS:5204082026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Hyytiä, Esa. editor. Kavitha, Veeraruna. editor. SpringerLink (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-31234-2">https://doi.org/10.1007/978-3-031-31234-2</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Advances in Production Management Systems. 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(orcid)0000-0002-6846-8908 Bossoufi, Badre. editor. SpringerLink (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-031-29860-8">https://doi.org/10.1007/978-3-031-29860-8</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Transportation Systems Technology and Integrated Managementent://SD_ILS/0/SD_ILS:5269592026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Upadhyay, Ram Krishna. editor. Sharma, Sunil Kumar. editor. Kumar, Vikram. editor. Valera, Hardikk. editor. SpringerLink (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://doi.org/10.1007/978-981-99-1517-0">https://doi.org/10.1007/978-981-99-1517-0</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Perspectives and Trends in Education and Technology Selected Papers from ICITED 2022ent://SD_ILS/0/SD_ILS:5270272026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Mesquita, Anabela. editor. Abreu, António. editor. (orcid)0000-0001-5958-9188 Carvalho, João Vidal. editor. (orcid)0000-0001-9727-0557 de Mello, Cristina Helena Pinto. editor. SpringerLink (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://doi.org/10.1007/978-981-19-6585-2">https://doi.org/10.1007/978-981-19-6585-2</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Customer service marketing : managing the customer experienceent://SD_ILS/0/SD_ILS:5796652026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Torres, Edwin N., author. Zhang, Tingting (College teacher), author.<br/>Preferred Shelf Number HF5415.5<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9780429263965">https://www.taylorfrancis.com/books/9780429263965</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The new customer experience management : why and how the companies of the future address their customers' needs proactivelyent://SD_ILS/0/SD_ILS:5820622026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Yorgov, Ivaylo, author.<br/>Preferred Shelf Number HF5415.5<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003309284">https://www.taylorfrancis.com/books/9781003309284</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Key account management excellence in pharma & medtechent://SD_ILS/0/SD_ILS:5597802026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Moorman, Mike, editor.<br/>Preferred Shelf Number HD9665.5<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003226512">https://www.taylorfrancis.com/books/9781003226512</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.ent://SD_ILS/0/SD_ILS:5839852026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Woodland, Colin, author.<br/>Preferred Shelf Number HD56<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003323822">https://www.taylorfrancis.com/books/9781003323822</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The practical guide to achieving customer satisfaction in events and hotelsent://SD_ILS/0/SD_ILS:5800162026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Berners, Philip, author. Martin, Adrian, author.<br/>Preferred Shelf Number TX911.3 .C8<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003154600">https://www.taylorfrancis.com/books/9781003154600</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Better customer service : simple rules you can apply todayent://SD_ILS/0/SD_ILS:5519542026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Brewer, Edward C., 1960- author. Holmes, Terence L., author.<br/>Preferred Shelf Number HF5415.5<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003163763">https://www.taylorfrancis.com/books/9781003163763</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Operational excellence : breakthrough strategies for improving customer experience and productivityent://SD_ILS/0/SD_ILS:5594732026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Martin, James W. (James William), 1952- author.<br/>Preferred Shelf Number TS156.17 .S59 M37 2021<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003045250">https://www.taylorfrancis.com/books/9781003045250</a>
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OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Defining, measuring and managing consumer experiencesent://SD_ILS/0/SD_ILS:5894612026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Sorrentino, Annarita, author.<br/>Preferred Shelf Number HF5415.32 .S67 2020 EB<br/>Electronic Access Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003037347">https://www.taylorfrancis.com/books/9781003037347</a>
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OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Service marketing strategies for small and medium enterprises : emerging research and opportunitiesent://SD_ILS/0/SD_ILS:4821022026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. 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Proceedingsent://SD_ILS/0/SD_ILS:5190252026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-16101-3">https://doi.org/10.1007/978-3-319-16101-3</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The law and practice of international bankingent://SD_ILS/0/SD_ILS:3578402026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Proctor, Charles (Lawyer), author.<br/>Preferred Shelf Number K1066 P76 2015<br/>Format: Books<br/>Availability Law Library~1<br/>Designing service excellence : people and technologyent://SD_ILS/0/SD_ILS:5475562026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Hunt, Brian, author. Ivergard, Toni, author.<br/>Preferred Shelf Number HF5415.5 .H867 2015<br/>Electronic Access <a href="https://www.taylorfrancis.com/books/9781439840474">Click here to view.</a><br/>Format: Books<br/>Availability Online Library~1<br/>Right-time experiences : driving revenue with mobile and big dataent://SD_ILS/0/SD_ILS:3420122026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Lopez, Maribel, 1968-<br/>Preferred Shelf Number ONLINE(342012.1)<br/>Electronic Access ebrary <a href="http://alltitles.ebrary.com/Doc?id=10937135">An electronic book accessible through the World Wide Web; click to view</a>
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HathiTrust Digital Library Limited view (search only) <a href="http://catalog.hathitrust.org/api/volumes/oclc/50525497.html">http://catalog.hathitrust.org/api/volumes/oclc/50525497.html</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>The innovator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:2673292026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Christensen, Clayton M. Raynor, Michael E.<br/>Preferred Shelf Number HD53.C493 2003<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Electronic Bill Presentment and Paymentent://SD_ILS/0/SD_ILS:5422912026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Terplan, Kornel, author.<br/>Preferred Shelf Number HG1710 .T477 2003<br/>Electronic Access <a href="https://www.taylorfrancis.com/books/9780203009413">Click here to view.</a><br/>Format: Books<br/>Availability Online Library~1<br/>Managing high-tech services using a CRM strategyent://SD_ILS/0/SD_ILS:5423752026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Blumberg, Donald F., author.<br/>Preferred Shelf Number HF5415.5 .B57 2003<br/>Electronic Access <a href="https://www.taylorfrancis.com/books/9781420025323">Click here to view.</a><br/>Format: Books<br/>Availability Online Library~1<br/>Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanmasıent://SD_ILS/0/SD_ILS:749742026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Kaygın, Canan.<br/>Preferred Shelf Number TEZ/5309 K182 2002<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Algılanan hizmet kalitesi, müşteri tatmini ve müşteri satın alma niyeti arasındaki ilişki : KKTC Gazimağusa İlçesi'nde banka müşterileri üzerine bir araştırmaent://SD_ILS/0/SD_ILS:744142026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Karatepe, Osman Mübin.<br/>Preferred Shelf Number TEZ/5287 K144 2002<br/>Format: Books<br/>Availability Beytepe Library~1<br/>The privacy papers : managing technology, consumer, employee, and legislative actionent://SD_ILS/0/SD_ILS:5399542026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Herold, Rebecca.<br/>Preferred Shelf Number KF1262 .P754 2002<br/>Electronic Access <a href="https://www.taylorfrancis.com/books/9781420000177">Click here to view.</a><br/>Format: Books<br/>Availability Online Library~1<br/>QoS measurement and evaluation of telecommunications quality of serviceent://SD_ILS/0/SD_ILS:2999512026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Hardy, William C.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/0470845910">http://dx.doi.org/10.1002/0470845910</a>
MyiLibrary, Table of contents <a href="http://www.myilibrary.com?id=55467&ref=toc">http://www.myilibrary.com?id=55467&ref=toc</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Handbook of services marketing & managementent://SD_ILS/0/SD_ILS:3684472026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Swartz, Teresa A. Iacobucci, Dawn.<br/>Preferred Shelf Number ONLINE(368447.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management">http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Driving customer equity : how customer lifetime value is reshaping corporate strategyent://SD_ILS/0/SD_ILS:1018682026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)<br/>Preferred Shelf Number HF 5415.5 R87 2000<br/>Electronic Access Contributor biographical information <a href="http://www.loc.gov/catdir/bios/simon051/00026485.html">http://www.loc.gov/catdir/bios/simon051/00026485.html</a><br/>Format: Books<br/>Availability Beytepe Library~1<br/>Financial services information systemsent://SD_ILS/0/SD_ILS:5433582026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Keyes, Jessica, 1950-<br/>Preferred Shelf Number HG173 .H343 2000<br/>Electronic Access <a href="https://www.taylorfrancis.com/books/9781135482534">Click here to view.</a><br/>Format: Books<br/>Availability Online Library~1<br/>Developing a market orientationent://SD_ILS/0/SD_ILS:3681052026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Deshpande, Rohit. Marketing Science Institute.<br/>Preferred Shelf Number ONLINE(368105.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/developing-a-market-orientation">http://sk.sagepub.com/books/developing-a-market-orientation</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporuent://SD_ILS/0/SD_ILS:559812026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Akan, Perran.<br/>Preferred Shelf Number HF 5415.5 A526 1995<br/>Format: Books<br/>Availability Beytepe Library~1<br/>Service quality new directions in theory and practiceent://SD_ILS/0/SD_ILS:3693032026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Rust, Roland T. Oliver, Richard L., 1945-<br/>Preferred Shelf Number ONLINE(369303.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/service-quality">http://sk.sagepub.com/books/service-quality</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>Word-of-mouth marketingent://SD_ILS/0/SD_ILS:1123872026-01-07T23:28:36Z2026-01-07T23:28:36ZAuthor Wilson, Jerry R., 1944-2005.<br/>Preferred Shelf Number HF5415.5 W59 1994<br/>Format: Books<br/>Availability Beytepe Library~1<br/>