Search Results for Service industries -- Management SirsiDynix Enterprise https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dService$002bindustries$002b--$002bManagement$0026ic$003dtrue$0026ps$003d300?dt=list 2024-11-25T17:58:16Z Hizmet pazarlamas&#305; ent://SD_ILS/0/SD_ILS:479327 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;&#304;slamo&#287;lu, A. Hamdi.&#160;Ayd&#305;n, Kenan.<br/>Preferred Shelf Number&#160;HD9980.5 I85 2020<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Hizmet pazarlamas&#305; ve y&ouml;netimine giri&#351; ent://SD_ILS/0/SD_ILS:389287 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Ko&ccedil;, Erdo&#287;an<br/>Preferred Shelf Number&#160;HD9980.5 K762 2017<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Hizmetlerin pazarlanmas&#305;nda hizmet kalitesinin &ouml;nemi ent://SD_ILS/0/SD_ILS:391360 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Gedik, Hasan.<br/>Preferred Shelf Number&#160;HD9980.5 G43 2017<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Hizmet pazarlamas&#305; ve y&ouml;netimi : Global ve yerel yakla&#351;&#305;m ent://SD_ILS/0/SD_ILS:380125 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Ko&ccedil;, Erdo&#287;an<br/>Preferred Shelf Number&#160;HD9980.5 K761 2015<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Knowledge Management in Organizations 10th International Conference, KMO 2015, Maribor, Slovenia, August 24-28, 2015, Proceedings ent://SD_ILS/0/SD_ILS:518629 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Uden, Lorna. editor.&#160;Heri&#269;ko, Marjan. editor.&#160;Ting, I-Hsien. editor.&#160;SpringerLink (Online service)<br/>Preferred Shelf Number&#160;XX(518629.1)<br/>Electronic Access&#160;<a href="https://doi.org/10.1007/978-3-319-21009-4">https://doi.org/10.1007/978-3-319-21009-4</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Hizmet pazarlamas&#305; ent://SD_ILS/0/SD_ILS:311891 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;&#304;slamo&#287;lu, A.Hamdi<br/>Preferred Shelf Number&#160;HD9980.5 I85 2014<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Decision making in service industries a practical approach ent://SD_ILS/0/SD_ILS:290913 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Faulin, Javier.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://marc.crcnetbase.com/isbn/9781439867457">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service operations management : improving service delivery ent://SD_ILS/0/SD_ILS:341475 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Johnston, Robert, 1953-.&#160;Clark, Graham, 1949-.&#160;Shulver, Michael.<br/>Preferred Shelf Number&#160;HD9980.5 J647 2012<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Service management : operations, strategy, and information technology ent://SD_ILS/0/SD_ILS:313274 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Fitzsimmons, James A.&#160;Fitzsimmons, Mona J.<br/>Preferred Shelf Number&#160;HD9980.5 F549 2011<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> This is service design thinking : Basics, Tools, Cases ent://SD_ILS/0/SD_ILS:390237 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Stickdorn, Marc.&#160;Schneider, Jakob.<br/>Preferred Shelf Number&#160;HD9980.5 S75 2011<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Quality a critical introduction ent://SD_ILS/0/SD_ILS:265185 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Beckford, John, 1958-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://www.tandfebooks.com/isbn/9780203885710">Click here to view</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service science ent://SD_ILS/0/SD_ILS:298472 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Daskin, Mark S., 1952-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=698873">Click here to view book</a> Wiley InterScience <a href="http://dx.doi.org/10.1002/9780470877876">http://dx.doi.org/10.1002/9780470877876</a> <a href="http://site.ebrary.com/lib/alltitles/Doc?id=10488529">http://site.ebrary.com/lib/alltitles/Doc?id=10488529</a> <a href="http://swb.eblib.com/patron/FullRecord.aspx?p=698873">http://swb.eblib.com/patron/FullRecord.aspx?p=698873</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service systems management and engineering creating strategic differentiation and operational excellence ent://SD_ILS/0/SD_ILS:298493 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Chang, C. M. (Ching Ming), 1935-&#160;Wiley InterScience (Online service)<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;John Wiley <a href="http://dx.doi.org/10.1002/9780470900208">http://dx.doi.org/10.1002/9780470900208</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Dama : stratejik hizmet y&ouml;netimi modeli ent://SD_ILS/0/SD_ILS:314196 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;&#350;ent&uuml;rk, Bur&ccedil;ak.<br/>Preferred Shelf Number&#160;HD 9980.5 S46 2010<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Managing service operations design and implementation ent://SD_ILS/0/SD_ILS:368807 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Hollins, Bill.&#160;Shinkins, Sadie.<br/>Preferred Shelf Number&#160;ONLINE(368807.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/managing-service-operations">http://sk.sagepub.com/books/managing-service-operations</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Managing Services ent://SD_ILS/0/SD_ILS:234867 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Nankervis, Alan.&#160;Miyamoto, Yuki.&#160;Taylor, Ruth.&#160;Milton-Smith, John.<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;<a href="http://dx.doi.org/10.1017/CBO9780511481260">Access by subscription</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Supervision skills for the service industry : how to do it ent://SD_ILS/0/SD_ILS:313176 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Tesone, D. V. (Dana V.)<br/>Preferred Shelf Number&#160;HD9980.5 T47 2005<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Reengineering health care the complexities of organizational transformation ent://SD_ILS/0/SD_ILS:231619 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;McNulty, Terry.&#160;Ferlie, Ewan, 1956-<br/>Preferred Shelf Number&#160;ONLINE<br/>Electronic Access&#160;Oxford scholarship online <a href="http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001">http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Services, marketing and management ent://SD_ILS/0/SD_ILS:369304 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Gilmore, Audrey.<br/>Preferred Shelf Number&#160;ONLINE(369304.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/services-marketing-and-management">http://sk.sagepub.com/books/services-marketing-and-management</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> Service management and operations ent://SD_ILS/0/SD_ILS:76304 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Haksever, Cengiz.<br/>Preferred Shelf Number&#160;HD 9980.5 S425 2000<br/>Format:&#160;Books<br/>Availability&#160;Beytepe Library~1<br/> Handbook of services marketing &amp; management ent://SD_ILS/0/SD_ILS:368447 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Swartz, Teresa A.&#160;Iacobucci, Dawn.<br/>Preferred Shelf Number&#160;ONLINE(368447.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management">http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/> New service development creating memorable experiences ent://SD_ILS/0/SD_ILS:368945 2024-11-25T17:58:16Z 2024-11-25T17:58:16Z Author&#160;Fitzsimmons, James A.&#160;Fitzsimmons, Mona J.<br/>Preferred Shelf Number&#160;ONLINE(368945.1)<br/>Electronic Access&#160;SAGE knowledge <a href="http://sk.sagepub.com/books/new-service-development">http://sk.sagepub.com/books/new-service-development</a><br/>Format:&#160;Electronic Resources<br/>Availability&#160;Online Library~1<br/>