Search Results for Service industries -- Management
SirsiDynix Enterprise
https://katalog.hacettepe.edu.tr/client/en_US/default/default/qu$003dService$002bindustries$002b--$002bManagement$0026ic$003dtrue$0026ps$003d300?
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Hizmet pazarlaması
ent://SD_ILS/0/SD_ILS:479327
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Author İslamoğlu, A. Hamdi. Aydın, Kenan.<br/>Preferred Shelf Number HD9980.5 I85 2020<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Hizmet pazarlaması ve yönetimine giriş
ent://SD_ILS/0/SD_ILS:389287
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Author Koç, Erdoğan<br/>Preferred Shelf Number HD9980.5 K762 2017<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Hizmetlerin pazarlanmasında hizmet kalitesinin önemi
ent://SD_ILS/0/SD_ILS:391360
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Author Gedik, Hasan.<br/>Preferred Shelf Number HD9980.5 G43 2017<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Hizmet pazarlaması ve yönetimi : Global ve yerel yaklaşım
ent://SD_ILS/0/SD_ILS:380125
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Author Koç, Erdoğan<br/>Preferred Shelf Number HD9980.5 K761 2015<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Knowledge Management in Organizations 10th International Conference, KMO 2015, Maribor, Slovenia, August 24-28, 2015, Proceedings
ent://SD_ILS/0/SD_ILS:518629
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Author Uden, Lorna. editor. Heričko, Marjan. editor. Ting, I-Hsien. editor. SpringerLink (Online service)<br/>Preferred Shelf Number XX(518629.1)<br/>Electronic Access <a href="https://doi.org/10.1007/978-3-319-21009-4">https://doi.org/10.1007/978-3-319-21009-4</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Hizmet pazarlaması
ent://SD_ILS/0/SD_ILS:311891
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Author İslamoğlu, A.Hamdi<br/>Preferred Shelf Number HD9980.5 I85 2014<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Decision making in service industries a practical approach
ent://SD_ILS/0/SD_ILS:290913
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Author Faulin, Javier.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://marc.crcnetbase.com/isbn/9781439867457">Distributed by publisher. Purchase or institutional license may be required for access.</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Service operations management : improving service delivery
ent://SD_ILS/0/SD_ILS:341475
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Author Johnston, Robert, 1953-. Clark, Graham, 1949-. Shulver, Michael.<br/>Preferred Shelf Number HD9980.5 J647 2012<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Service management : operations, strategy, and information technology
ent://SD_ILS/0/SD_ILS:313274
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Author Fitzsimmons, James A. Fitzsimmons, Mona J.<br/>Preferred Shelf Number HD9980.5 F549 2011<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
This is service design thinking : Basics, Tools, Cases
ent://SD_ILS/0/SD_ILS:390237
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Author Stickdorn, Marc. Schneider, Jakob.<br/>Preferred Shelf Number HD9980.5 S75 2011<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Quality a critical introduction
ent://SD_ILS/0/SD_ILS:265185
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Author Beckford, John, 1958-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://www.tandfebooks.com/isbn/9780203885710">Click here to view</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Service systems management and engineering creating strategic differentiation and operational excellence
ent://SD_ILS/0/SD_ILS:298493
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Author Chang, C. M. (Ching Ming), 1935- Wiley InterScience (Online service)<br/>Preferred Shelf Number ONLINE<br/>Electronic Access John Wiley <a href="http://dx.doi.org/10.1002/9780470900208">http://dx.doi.org/10.1002/9780470900208</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Service science
ent://SD_ILS/0/SD_ILS:298472
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Author Daskin, Mark S., 1952-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://public.eblib.com/EBLPublic/PublicView.do?ptiID=698873">Click here to view book</a>
Wiley InterScience <a href="http://dx.doi.org/10.1002/9780470877876">http://dx.doi.org/10.1002/9780470877876</a>
<a href="http://site.ebrary.com/lib/alltitles/Doc?id=10488529">http://site.ebrary.com/lib/alltitles/Doc?id=10488529</a>
<a href="http://swb.eblib.com/patron/FullRecord.aspx?p=698873">http://swb.eblib.com/patron/FullRecord.aspx?p=698873</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Dama : stratejik hizmet yönetimi modeli
ent://SD_ILS/0/SD_ILS:314196
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Author Şentürk, Burçak.<br/>Preferred Shelf Number HD 9980.5 S46 2010<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Managing service operations design and implementation
ent://SD_ILS/0/SD_ILS:368807
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Author Hollins, Bill. Shinkins, Sadie.<br/>Preferred Shelf Number ONLINE(368807.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/managing-service-operations">http://sk.sagepub.com/books/managing-service-operations</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Managing Services
ent://SD_ILS/0/SD_ILS:234867
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Author Nankervis, Alan. Miyamoto, Yuki. Taylor, Ruth. Milton-Smith, John.<br/>Preferred Shelf Number ONLINE<br/>Electronic Access <a href="http://dx.doi.org/10.1017/CBO9780511481260">Access by subscription</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Supervision skills for the service industry : how to do it
ent://SD_ILS/0/SD_ILS:313176
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Author Tesone, D. V. (Dana V.)<br/>Preferred Shelf Number HD9980.5 T47 2005<br/>Format: Books<br/>Availability Beytepe Library~1<br/>
Reengineering health care the complexities of organizational transformation
ent://SD_ILS/0/SD_ILS:231619
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Author McNulty, Terry. Ferlie, Ewan, 1956-<br/>Preferred Shelf Number ONLINE<br/>Electronic Access Oxford scholarship online <a href="http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001">http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Services, marketing and management
ent://SD_ILS/0/SD_ILS:369304
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Author Gilmore, Audrey.<br/>Preferred Shelf Number ONLINE(369304.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/services-marketing-and-management">http://sk.sagepub.com/books/services-marketing-and-management</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Handbook of services marketing & management
ent://SD_ILS/0/SD_ILS:368447
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Author Swartz, Teresa A. Iacobucci, Dawn.<br/>Preferred Shelf Number ONLINE(368447.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management">http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
New service development creating memorable experiences
ent://SD_ILS/0/SD_ILS:368945
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Author Fitzsimmons, James A. Fitzsimmons, Mona J.<br/>Preferred Shelf Number ONLINE(368945.1)<br/>Electronic Access SAGE knowledge <a href="http://sk.sagepub.com/books/new-service-development">http://sk.sagepub.com/books/new-service-development</a><br/>Format: Electronic Resources<br/>Availability Online Library~1<br/>
Service management and operations
ent://SD_ILS/0/SD_ILS:76304
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Author Haksever, Cengiz.<br/>Preferred Shelf Number HD 9980.5 S425 2000<br/>Format: Books<br/>Availability Beytepe Library~1<br/>