Arama Sonuçları Customer relations-Management.SirsiDynix Enterprisehttps://katalog.hacettepe.edu.tr/client/tr_TR/default_tr/default_tr/qu$003dCustomer$002brelations-Management.$0026ps$003d300$0026isd$003dtrue?dt=list2026-01-11T23:39:39ZCustomer relationship management in the digital ageent://SD_ILS/0/SD_ILS:5523392026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Shainesh, G., author. Sheth, Jagdish N., author. Jain, Varsha, author.<br/>Yer Numarası HF5415.5<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003518174">https://www.taylorfrancis.com/books/9781003518174</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The customering method : from CX dogma to customer scienceent://SD_ILS/0/SD_ILS:5649422026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Spinley, Aarron, author.<br/>Yer Numarası HF5415.5<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003513728">https://www.taylorfrancis.com/books/9781003513728</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Augmenting customer retention through big data analyticsent://SD_ILS/0/SD_ILS:5842962026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Malik, Reena, 1986- editor. Sharma, Ambuj, 1977- editor. Chaudhary, Prashant Vilas, editor<br/>Yer Numarası HF5415.5<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003538486">https://www.taylorfrancis.com/books/9781003538486</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Shopping centre marketing : value creation and customer engagementent://SD_ILS/0/SD_ILS:5853382026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Krowicki, Piotr, author. Maciejewski, Grzegorz, author.<br/>Yer Numarası HF5430<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781032690544">https://www.taylorfrancis.com/books/9781032690544</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Müşteri ilişkileri yönetimient://SD_ILS/0/SD_ILS:5179932026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Başal, Murat, yazar.<br/>Yer Numarası HF5415.5 B37 2023<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Sustainable energy branding : helping to save the planetent://SD_ILS/0/SD_ILS:5724462026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Larsen, Friðrik, author.<br/>Yer Numarası HD9502 .A2<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003351030">https://www.taylorfrancis.com/books/9781003351030</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The new customer experience management : why and how the companies of the future address their customers' needs proactivelyent://SD_ILS/0/SD_ILS:5820622026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Yorgov, Ivaylo, author.<br/>Yer Numarası HF5415.5<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003309284">https://www.taylorfrancis.com/books/9781003309284</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.ent://SD_ILS/0/SD_ILS:5508772026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Specchia, Antonio.<br/>Yer Numarası HF5415.55<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003148388">https://www.taylorfrancis.com/books/9781003148388</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Müşteri şikayet yönetimi : ve örnek olaylar kavramlar-uygulamalarent://SD_ILS/0/SD_ILS:5105372026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Şahin, Ayşe. Tor-Kadıoğlu, Cansu.<br/>Yer Numarası HF5415.52 M87 2021<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Digitization of economy and society : emerging paradigmsent://SD_ILS/0/SD_ILS:5538552026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Mukherjee, Sudeshna Basu, editor. Ghatak, Saheli Guha Neogi, editor. Ray, Nilanjan, 1984- editor.<br/>Yer Numarası HM742<br/>Elektronik Erişim Taylor & Francis <a href="https://www.taylorfrancis.com/books/9781003187479">https://www.taylorfrancis.com/books/9781003187479</a>
OCLC metadata license agreement <a href="http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf">http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The V-model of service quality : an exploration of African customer service delivery metricsent://SD_ILS/0/SD_ILS:4218682026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Whyte, Grafton, author.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="https://www.emerald.com/insight/publication/doi/10.1108/9781787696037">https://www.emerald.com/insight/publication/doi/10.1108/9781787696037</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysiaent://SD_ILS/0/SD_ILS:4008702026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="https://doi.org/10.1007/978-981-10-8612-0">https://doi.org/10.1007/978-981-10-8612-0</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Küçük işletmeler için sosyal medyaent://SD_ILS/0/SD_ILS:4788932026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Yalçın Güleç, Funda.<br/>Yer Numarası HF5415.1265 Y35 2018<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Tüketici olma sürecinde sosyal ağlarda kurulan iletişim : Neden iletişim kurulur? İletişimin etkileri nelerdir?ent://SD_ILS/0/SD_ILS:3778012026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Südaş, Hatice Doğan<br/>Yer Numarası HF5415.1265 S83 2015<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Müşteri ilişkileri yönetimient://SD_ILS/0/SD_ILS:3801492026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan<br/>Yer Numarası HF5415.5 A38 2015<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>İlişkisel pazarlamada seçme konularent://SD_ILS/0/SD_ILS:3805272026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Eren-Erdoğmuş, İrem. Gülsoy, Tanses Yasemin.<br/>Yer Numarası HF5415.55 I45 2015<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Sosyal medya pazarlamaent://SD_ILS/0/SD_ILS:3807682026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Kırcova, İbrahim Enginkaya, Ebru.<br/>Yer Numarası HF5415.1265 K57 2015<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Implementing SAP CRM : the guide for business and technology managersent://SD_ILS/0/SD_ILS:5391072026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Kale, Vivek, author.<br/>Yer Numarası HF5415.5 .K35 2015<br/>Elektronik Erişim <a href="https://www.taylorfrancis.com/books/9781482231434">Click here to view.</a><br/>Format: Kitap<br/>Durum Çevrimiçi Kütüphane~1<br/>Enhancing Synergies in a Collaborative Environmentent://SD_ILS/0/SD_ILS:5295172026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Cortés, Pablo. editor. Maeso-González, Elvira. editor. Escudero-Santana, Alejandro. editor. SpringerLink (Online service)<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="https://doi.org/10.1007/978-3-319-14078-0">https://doi.org/10.1007/978-3-319-14078-0</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>20. Ulusal pazarlama kongresi bildiri kitabı : 10-13 Haziran 2015, Eskişehirent://SD_ILS/0/SD_ILS:3723502026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Ulusal Pazarlama Kongresi (20. : 2015 : Eskişehir) Anadolu Üniversitesi. Pazarlama ve Pazarlama Araştırmaları Derneği.<br/>Yer Numarası HF5415 U48 2015 V.1<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~2<br/>En değerli ortağınızı keşfedin : müşterinizent://SD_ILS/0/SD_ILS:3799862026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Maden, Deniz<br/>Yer Numarası HF5415.55 M33 2013<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>The 4A's of marketing creating value for customers, companies and societyent://SD_ILS/0/SD_ILS:2621392026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Sheth, Jagdish N. Sisodia, Rajendra.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://www.tandfebooks.com/isbn/9780203802168">Click here to view</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:2925342026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://mhebooklibrary.com/reader/customer-experience-edge-technology-techniques-for-delivering-enduring-profitable-positive-to-your-customers">Subscription required</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The Apple experience secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:2928822026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Gallo, Carmine.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://mhebooklibrary.com/reader/apple-experience-secrets-to-building-insanely-great-customer-loyalty">Subscription required</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:2930642026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Metz, Adam.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://mhebooklibrary.com/reader/social-customer-how-brands-use-crm-to-acquire-monetize-retain-fans-friends-followers">Subscription required</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Customer lifetime value : reshaping the way we manage to maximize profitsent://SD_ILS/0/SD_ILS:3904432026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Bejou, David. Keiningham, Timothy L. Aksoy, Lerzan.<br/>Yer Numarası HF5415.55 C874 2012<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Statistical methods in customer relationship managementent://SD_ILS/0/SD_ILS:2994712026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Kumar, V., 1957- Petersen, J. Andrew.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim Wiley InterScience <a href="http://dx.doi.org/10.1002/9781118349212">An electronic book accessible through the World Wide Web; click for information</a>
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<a href="http://swb.eblib.com/patron/FullRecord.aspx?p=974651">http://swb.eblib.com/patron/FullRecord.aspx?p=974651</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Customer relationship management : concept, strategy, and toolsent://SD_ILS/0/SD_ILS:2490712026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Kumar, V. Reinartz, W.J. (Werner J.), joint author.<br/>Yer Numarası HF5415 K86 2012<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Built to serve how to drive the bottom line with people-first practicesent://SD_ILS/0/SD_ILS:2929502026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Sanders, Dan J.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://mhebooklibrary.com/reader/built-to-serve-how-drive-bottom-line-peoplefirst-practices">Subscription required</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>The Disney way harnessing the management secrets of Disney in your companyent://SD_ILS/0/SD_ILS:2929572026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Capodagli, Bill, 1948- Jackson, Lynn, 1955-<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://mhebooklibrary.com/reader/disney-way-revised-edition">Subscription required</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketingent://SD_ILS/0/SD_ILS:2930892026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Azevedo, Abaet�e de. Pomeranz, Ricardo.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://mhebooklibrary.com/reader/customer-obsession-how-to-acquire-retain-grow-customers-in-new-age-relationship-marketing">Subscription required</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Top market strategy applying the 80/20 ruleent://SD_ILS/0/SD_ILS:2804392026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Kruger, Elizabeth Rush.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Entity resolution and information qualityent://SD_ILS/0/SD_ILS:1465722026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Talburt, John R.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim ScienceDirect <a href="http://www.sciencedirect.com/science/book/9780123819727">http://www.sciencedirect.com/science/book/9780123819727</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Data mining techniques in CRM inside customer segmentationent://SD_ILS/0/SD_ILS:2981802026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)<br/>Yer Numarası ONLINE<br/>Elektronik Erişim John Wiley <a href="http://dx.doi.org/10.1002/9780470685815">http://dx.doi.org/10.1002/9780470685815</a>
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Image <a href="http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg">http://images.contentreserve.com/ImageType-100/0128-1/{206A0189-A9DD-46FB-B02D-AD1BA275BC89}Img100.jpg</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Customer relationship management : concepts and technologiesent://SD_ILS/0/SD_ILS:2692412026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Buttle, Francis.<br/>Yer Numarası HF5415.5 B88 2009<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~2<br/>Müşteri ilişkileri yönetimient://SD_ILS/0/SD_ILS:1499662026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Aktepe , Cemalettin Baş,Mehmet Tolon,Metehan<br/>Yer Numarası HF5415.5 A38 2009<br/>Format: Kitap<br/>Durum Sosyal Bilimler Kütüphanesi~1<br/>Managing learning and communication systems as business assetsent://SD_ILS/0/SD_ILS:3137492026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Gayeski, Diane M. (Diane Mary), 1953-<br/>Yer Numarası HD58.82 G39 2005<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>The virtual customer : a new paradigm for improving customer relations in libraries and information servicesent://SD_ILS/0/SD_ILS:1061622026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.<br/>Yer Numarası Z 716.3 I385 2005<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimient://SD_ILS/0/SD_ILS:1075662026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Alagöz, Selda Başaran.<br/>Yer Numarası HF 5415.5 A434 2004<br/>Format: Kitap<br/>Durum Beytepe Kütüphanesi~1<br/>Telecommunications Quality of Service Managementent://SD_ILS/0/SD_ILS:2479872026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter<br/>Yer Numarası ONLINE<br/>Elektronik Erişim <a href="http://dx.doi.org/10.1049/PBTE048E">http://dx.doi.org/10.1049/PBTE048E</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>CRM redefining customer relationship managementent://SD_ILS/0/SD_ILS:2538252026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Peel, Jeffrey.<br/>Yer Numarası ONLINE<br/>Elektronik Erişim ScienceDirect <a href="http://www.sciencedirect.com/science/book/9781555582630">http://www.sciencedirect.com/science/book/9781555582630</a><br/>Format: Elektrnik Kaynak<br/>Durum Çevrimiçi Kütüphane~1<br/>Customer relationship management systems handbookent://SD_ILS/0/SD_ILS:5423832026-01-11T23:39:39Z2026-01-11T23:39:39ZYazar Sharp, Duane E., author.<br/>Yer Numarası HF5415.5 .S5199 2003<br/>Elektronik Erişim <a href="https://www.taylorfrancis.com/books/9781420000153">Click here to view.</a><br/>Format: Kitap<br/>Durum Çevrimiçi Kütüphane~1<br/>