The big picture -- The underlying basis for health services utilization -- Access to health care services -- Ambulatory health services: backbone of the system -- Public health services -- Hospitals and health systems -- Mental and behavioral health services -- Long-term care services -- The people who provide health care services -- Research, technology, and pharmaceuticals -- Paying for health care -- Managed care and the reorganization of health services -- Regulating and planning for the system -- Quality of care -- National health policy.