Overview and history of organizational behavior / Nancy Borkowski -- Diversity in health care / Jean Gordon -- Attitudes and perceptions / Jeffrey Pickens -- Workplace communication / Kristina L. Guo and Yesenia Sanchez -- Content theories of motivation / Nancy Borkowski -- Process theories of motivation / Nancy Borkowski -- Power and influence / Nancy Borkowski -- Behavioral theories of leadership / Robert DeYoung -- Contingency theories of leadership / Robert DeYoung -- Contempory leadership theories / Robert DeYoung -- Stress in the workplace and stress management / Nancy Borkowski -- Conflict management, decision making, and negotiation skills / Nancy Borkowski -- Overview of group dynamics / Nancy Borkowski -- Groups / Judith Bachay -- Teams and team building / Nancy Borkowski -- Organization development / Lorrie Jones -- Resistance to change and change management / Paul D. Maxwell.