Conceptualization of nursing administration: theory and concepts -- Emotionally-intelligent leadership in nursing and health care organizations -- Ethical principles for the nurse administrator -- The components of change: creativity and innovation, critical thinking and planned change -- Decision-making and problem-solving: communication practices and skills -- Organizational structure and analysis -- Leadership and evidence-based management -- Human resource development: managing a culturally diverse workforce -- The planning process -- Staffing and scheduling -- Principles of budgeting -- The directing process --eNursing -- Health policy, legal and regulatory issues -- Collective bargaining -- -- Evaluation -- Quality management -- Performance appraisal.