Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
tarafından
George, Michael L.
Başlık
:
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Yazar
:
George, Michael L.
ISBN
:
9780071436359
Yayın Bilgileri
:
New York : McGraw Hill Professional, 2011.
Fiziksel Tanımlama
:
1 electronic text (xiv, 386 p. : ill.) : PDF file.
Seri
:
McGraw Hill ebook library. Business, Process management
Seri Başlığı
:
McGraw Hill ebook library. Business, Process management
Konu Terimleri
:
Six sigma (Quality control standard)
Service industries -- Quality control -- Statistical methods.
Quality control -- Statistical methods.
Customer services -- Statistical methods.
Consumer satisfaction -- Statistical methods.
Elektronik Erişim
:
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