Phlebotomy practice and quality essentials -- Ethical, legal, and regulatory issues -- Basic anatomy and physiology of organ systems -- The circulatory system -- Infection control -- Safety and first aid -- Documentation, specimen handling, and transportation -- Blood collection equipment -- Venipuncture procedures -- Procedures for collecting capillary blood specimens -- Preanalytical complications in blood collection -- Pediatric procedures -- Arterial, intravenous (IV), and special collection procedures -- Elderly, home, and long-term care collections -- Urinalysis, body fluids, and other specimens -- Forensic toxicology, workplace testing, sports medicine, and related areas.