Introduction to health literacy / Lynda M. Baker, Marge Kars, and Feleta L. Wilson -- Review of the literature / Nancy Schaefer -- Social practices in talk as components of health literacy / Charlene Pope -- Cultural competence and health literacy / Misa Mi -- Impact of patient low literacy on the individual and family / Feleta L. Wilson -- The association between literacy and health : providing health information to adults with low literacy / Heather J. Martin and C. Nadine Wathen -- Health literacy for people with disabilities / Shelley Hourston -- Health literacy and America's senior citizens / Marcy Brown -- A new digital divide : teens and Internet literacy / Ellen Freda, Jonathan Hayes Goff, and Andrea L. Kenyon -- The health reference interview : getting to the heart of the question while assessing your customer's literacy skills / Karyn Prechtel -- Public libraries and health literacy / Barbara Bibel -- Health literacy in Canada : highlighting library initiatives / Susan Murray -- Consumer health services in hospitals : the front line for health literacy / Julie Esparza -- Health literacy in action : the Bronson experience / Marge Kars -- Intervention programs for health literacy / Cleo Pappas -- Forming and funding collaborations to address health literacy / Kristine Alpi and Dina Sherman.