The V-model of service quality : an exploration of African customer service delivery metrics
tarafından
 
Whyte, Grafton, author.

Başlık
: 
The V-model of service quality : an exploration of African customer service delivery metrics

Yazar
: 
Whyte, Grafton, author.

ISBN
: 
9781787696037

Fiziksel Tanımlama
: 
1 online resource (xix, 136 pages) : illustrations ; cm.

Seri
: 
Emerald points
 
Emerald points.

Konu Terimleri
: 
Customer services -- Africa.
 
Customer relations -- Africa -- Management.

Elektronik Erişim
: 
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037


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