Advances in the human side of service engineering
tarafından
Spohrer, James C.
Başlık
:
Advances in the human side of service engineering
Yazar
:
Spohrer, James C.
ISBN
:
9780429065156
Fiziksel Tanımlama
:
1 online resource (xiv, 476 pages)
Seri
:
Advances in human factors and ergonomics series
Advances in human factors and ergonomics series.
İçerik
:
section 1. Health services -- section 2. Service innovation -- section 3. Societal factors -- section 4. Service system frameworks -- section 5. Service design -- section 6. Organizations and change -- section 7. Value co-creation and customers.
Konu Terimleri
:
Service industries -- Customer services.
Methods engineering.
Human engineering.
Yazar Ek Girişi
:
Spohrer, James C.
Freund, Louis E.
Elektronik Erişim
:
| Kütüphane | Materyal Türü | Demirbaş Numarası | Yer Numarası | [[missing key: search.ChildField.HOLDING]] | Durumu/İade Tarihi |
|---|
| Çevrimiçi Kütüphane | E-Kitap | 538620-1001 | T60 .A43 2013 | | CRC E-Books |