chapter Introduction Designing a Total Data Storage Solution -- chapter 1 Best Practices for Managing the Decentralized IT Organization -- chapter 2 Controlling Information During Mergers, Acquisitions, and Downsizing -- chapter 3 Cost-Effective Management Practices for the Data Center -- chapter 4 Assessing the Real Costs of a Major System Change / chapter 5 Application Servers: The Next Wave in Corporate Intranets and Internet Access / chapter 6 The Importance of Data Architecture in a Client/Server Environment / chapter 7 Business Aspects of Multimedia Networking / chapter 8 Using Expert Systems Technology to Standardize Data Elements / chapter 9 Managing Data on the Network: Data Warehousing / chapter 10 Ensuring the Integrity of the Database / chapter 11 A Practical Example of Data Conversion / chapter 12 Legacy Database Conversion / chapter 13 Design, Implementation, and Management of Distributed Databases—An Overview -- chapter 14 Operating Standards and Practices for LANs / chapter 15 Using Database Gateways for Enterprisewide Data Access / chapter 16 Remote Access Concepts / chapter 17 Software Management: The Practical Solution to the Cost-of-Ownership Crisis / chapter 18 Enterprise Messaging Migration / chapter 19 Online Data Mining / chapter 20 Placing Images and Multimedia on the Corporate Network / chapter 21 Data Subsets—PC-based Information -- chapter 22 Failover, Redundancy, and High-Availability Applications in the Call Center Environment / chapter 23 Software Agents for Data Management / chapter 24 Selecting a Cryptographic System / chapter 25 Data Security for the Masses / chapter 26 Firewall Management and Internet Attacks / chapter 27 Evaluating Anti-Virus Solutions Within Distributed Environments -- chapter 28 The Future of Computer Viruses / chapter 29 Strategies for an Archives Management Program / chapter 30 Managing EUC Support Vendors / chapter 31 Organizing for Disaster Recovery / chapter 32 Web-enabled Data Warehousing / chapter 33 Enterprise Extender: A Better Way to Use IP Networks / chapter 34 Web-to-Host Connectivity Tools in Information Systems / chapter 35 Business-to-Business Integration Using E-commerce / chapter 36 The Effect of Emerging Technology on the Traditional Business-to-Business Distribution Model / chapter 37 Customer Relationship Management.