part INTRODUCTION -- chapter 1 THE NEED FOR QUALITY CONTROL AND QUALITY ASSURANCE IN A LABORATORY -- chapter 2 THE REGULATED INDUSTRIES -- chapter 3 GOALS OF A LABORATORY QUALITY AUDIT -- chapter 4 WORKING KNOWLEDGE AND AUDIT DOCUMENTS -- chapter 5 PARAMETERS FOR EVALUATION -- chapter 6 LABORATORY INSTRUMENTATION: CALIBRATION AND PREVENTATIVE MAINTENANCE -- part 7 CLOSING CONFERENCE, FINAL REPORT, AND FOLLOW-UP -- chapter 8 FREQUENCY OF AUDIT.