1. Reflections on the current state of IT project management -- 2. The evolution and influence of knowledge management -- 3. Perspectives on the history of computing -- 4. The systems development life cycle : introduction -- 5. The systems development life cycle : planning -- 6. The systems development life cycle : analysis -- 7. The systems development life cycle : design -- 8. The systems development life cycle : build and test -- 9. The systems development life cycle : system implementation -- 10. Managing problems related to information systems -- 11. Managing problems related to project management -- 12. Managing problems related to the project budget -- 13. Managing problems related to value delivery -- 14. Managing problems related to internal supplier issues -- 15. Creating a methods approach to work -- 16. The role of information systems in generating business value -- 17. Value chain and process management -- 18. Opportunities to create value through information systems -- 19. Managing the return on investment -- 20. Project analysis and the business case -- 21. Project classifications in the business environment -- 22. Preparing the project definition -- 23. Structural benefits -- 24. Operational benefits -- 25. Business enhancement benefits -- 26. Improved management benefits.