ch. 1. Introduction -- ch. 2. Management best practices -- ch. 3. Five disciplines of a learning organization -- ch. 4. The effects of management on subordinates -- ch. 5. Management types -- ch. 6. Crisis management -- ch. 7. Jack Welch and management -- ch. 8. Robert Greenleaf and servant leadership -- ch. 9. Management wrap-up -- ch. 10. Business model -- ch. 11. High-performance teams -- ch. 12. Quality -- ch. 13. W. Edwards Deming, father of quality -- ch. 14. Process engineering -- ch. 15. Lean management -- ch. 16. Six Sigma -- ch. 17. Workplace efficiencies and distraction -- ch. 18. Technology -- ch. 19. Contractors -- ch. 20. Defects -- ch. 21. Knowledge base for project work -- ch. 22. Project selection criteria -- ch. 23. Project characteristics -- ch. 24. Effects of project failure -- ch. 25. Controlling failure -- ch. 26. Project methodology -- ch. 27. Project phases -- ch. 28. Factors that affect projects -- ch. 29. Spiral and linear project methodology -- ch. 30. Project management improvement -- ch. 31. Conclusion.