part Section I – All change -- chapter 1 - Evolving Role of the Healthcare Assistant (HCA) -- part Section II – Some useful stuff -- chapter 2 - Understanding Reflective Practice -- chapter 3 - Understanding Accountability and Delegation -- chapter 4 - A Bit About Protocols -- part Section III – Before you start: the basic ingredients -- chapter 5 - Communicating with Patients -- chapter 6 - Simple Assertiveness Skills -- chapter 7 - Confidentiality, Consent and Record Keeping -- chapter 8 - Health Promotion: The Key Messages -- part Section IV – Core skills -- chapter 9 - Keeping It Clean – Hand Decontamination -- chapter 10 - Physiological Measurements -- chapter 11 - Understanding Blood Pressure and Performing Accurate Measurements -- chapter 12 - Understanding the Heart and Performing the Electrocardiograph (ECG) -- chapter 13 - Venepuncture Best Practice -- chapter 14 - Understanding Lung Function and Disease: Performing Accurate Lung Function Testing -- chapter 15 - Kidney Function and Urine: Performing Accurate Urinalysis -- chapter 16 - Skin and the Healing Process: Basic Wound Care -- chapter 17 - Chaperoning -- part Section V – Finishing touches -- chapter 18 - Training for the Future.