chapter 1 Introduction -- chapter 2 Defining Software Reliability -- chapter 3 Software Failures and Failure Processes -- chapter 4 Government and Industry Objectives -- chapter 5 Factors that Affect Software Reliability -- chapter 6 Software Reliability Terms and Definitions -- chapter 7 Software Reliability Data Collection -- chapter 8 Software Reliability Models -- chapter 9 Designing for More Reliable Software -- chapter 10 Testing and Maintaining for More Reliable Software -- chapter 11 Software Analyses -- chapter 12 Automating Software Reliability -- chapter 13 Developing a Program Plan for Software Reliability.