chapter 1 Infrastructure management systems -- chapter 2 Water, sewer, and stormwater systems and services -- chapter 3 Asset management -- chapter 4 Capital improvement planning, programming, and budgeting -- chapter 5 Design and construction of infrastructure -- chapter 6 Financial management for water, sewer, and stormwater systems -- chapter 7 Operations of water, sewer, and stormwater systems -- chapter 8 Risk management and disaster preparedness -- chapter 9 Maintenance and renewal of water, sewer, and stormwater systems -- chapter 10 Information technology in water and sewer management -- chapter 11 Laws and regulations -- chapter 12 Managing the 21st century water industry.