section 1. Insights from the experts : introduction / Janet Russac -- section 2. Benchmarking : introduction / Pierre Almen -- section 3. Estimation : introduction / Luigi Buglione -- section 4. Function points : introduction / Sivasubramanyam Balasubramanyam -- section 5. Measurement programs : introduction / Dawn Coley -- section 6. Metrics for the CIO : business value : introduction / Pierre Almen -- section 7. New technologies and environments : introduction / Sivasubramanyam Balasubramanyam -- section 8. Non-functional and agile : introduction / Luigi Buglione -- section 9. Outsourcing : introduction / Sivasubramanyam Balasubramanyam -- section 10. Process improvement : introduction / Pierre Almen -- section 11. Productivity : introduction / Dawn Coley -- section 12. Project management : introduction / Dawn Coley.