Computer telephony integration
tarafından
Yarberry, William., author.
Başlık
:
Computer telephony integration
Yazar
:
Yarberry, William., author.
ISBN
:
9781420000405
Basım Bilgisi
:
Second edition.
Fiziksel Tanımlama
:
1 online resource (xix, 409 pages)
İçerik
:
chapter 1 History of Telecommunications -- chapter 2 Introduction -- chapter 3 General Functions of CTI -- chapter 4 Why IVR? -- chapter 5 Unified Messaging -- chapter 6 WIreless Technologies -- chapter 7 Contact Center Technology and Management -- chapter 8 Telemanagement and Outsourcing -- chapter 9 Introduction -- chapter 10 Request for Proposal versus Request for Quotation -- chapter 11 Introduction -- chapter 12 The Project Team -- chapter 13 Trends and Directions.
Konu Terimleri
:
Digital telephone systems.
Internet telephony.
Elektronik Erişim
:
| Kütüphane | Materyal Türü | Demirbaş Numarası | Yer Numarası | [[missing key: search.ChildField.HOLDING]] | Durumu/İade Tarihi |
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| Çevrimiçi Kütüphane | E-Kitap | 545961-1001 | TK5105.8865 .Y37 2003 | | CRC E-Books |