chapter INTRODUCTION -- chapter THE USER VIEW -- chapter References -- chapter 2 REQUIREMENTS SPECIFICATIONS WITHIN THE USABILITY ENGINEERING LIFECYCLE -- chapter INTRODUCING REQUIREMENTS SPECIFICATIONS -- chapter MOTIVATING AND JUSTIFYING REQUIREMENTS SPECIFICATION -- chapter References -- chapter 3 TASK ANALYSIS / chapter 4 CONTEXTUAL DESIGN / chapter INTRODUCTION -- chapter 5 AN ETHNOGRAPHIC APPROACH TO DESIGN / chapter INTRODUCTION -- chapter THE POSTMODERN INFLECTION -- chapter THE RESEARCHER’S OBSERVATIONAL ROLE -- chapter THE INTERVIEW AS A COMMUNICATIVE EVENT -- chapter SHIFTING DESIGN FOCUS -- chapter ENHANCING THE WORKING MODELS OF DEVELOPERS -- chapter 6 PUTTING PERSONAS TO WORK: USING DATA-DRIVEN PERSONAS TO FOCUS PRODUCT PLANNING, DESIGN, AND DEVELOPMENT / chapter 7 PROTOTYPING TOOLS AND TECHNIQUES / chapter INTRODUCTION -- chapter References -- chapter 8 SCENARIO-BASED DESIGN / chapter INTRODUCTION -- chapter 9 PARTICIPATORY DESIGN: THE THIRD SPACE IN HCI / chapter INTRODUCTION -- chapter SPACES AND PLACES -- chapter 10 UNIFIED USER INTERFACE DEVELOPMENT: NEW CHALLENGES AND OPPORTUNITIES / chapter INTRODUCTION -- chapter 2 Requirements Specifications within the Usability Engineering Lifecycle / chapter 11 HCI AND SOFTWARE ENGINEERING: DESIGNING FOR USER INTERFACE PLASTICITY / chapter INTRODUCTION -- chapter ACKNOWLEDGMENTS -- chapter 12 USABILITY TESTING: CURRENT PRACTICE AND FUTURE DIRECTIONS / chapter WHERE TESTING OCCURS -- chapter FUTURE DIRECTIONS IN USABILITY TESTING -- chapter CONCLUSION -- chapter 13 SURVEY DESIGN AND IMPLEMENTATION IN HCI / chapter INTRODUCTION -- chapter 14 INSPECTION-BASED EVALUATIONS / chapter USABILITY INSPECTION METHODS -- chapter References -- chapter 15 MODEL-BASED EVALUATION / chapter INTRODUCTION.