part SECTION I: PRACTICE MANAGEMENT -- chapter 1 Project Management Methodology -- chapter 2 Project Management Tools -- chapter 3 Standards and Metrics -- chapter 4 Project Knowledge Management -- part SECTION II: INFRASTRUCTURE MANAGEMENT -- chapter 5 Project Governance -- chapter 6 Assessment -- chapter 7 Organization and Structure -- chapter 8 Facilities and Equipment Support -- part SECTION III: RESOURCE INTEGRATION -- chapter 9 Resource Management -- chapter 10 Training and Education -- chapter 11 Career Development -- chapter 12 Team Development -- part SECTION IV: TECHNICAL SUPPORT -- chapter 13 Mentoring -- chapter 14 Project Planning -- chapter 15 Project Auditing -- chapter 16 Project Recovery -- part SECTION V: BUSINESS ALIGNMENT -- chapter 17 Project Portfolio Management -- chapter 18 Customer Relationship Management -- chapter 19 Vendor and Contrator Relationship Management -- chapter 20 Business Performance Managment.