chapter 1 The Strategic Project Office: A Catalyst for Organizational Change -- chapter 2 People on Projects: A New Look at Project Roles and Responsibilities -- chapter 3 The Right Stuff: Competency-Based Employment -- chapter 4 Why Project Managers Fail … and How to Help Them Succeed -- chapter 5 The Turnover Solution -- chapter 6 The Care and Feeding of Project Management Personnel -- chapter 7 Performance Management on Projects: More Carrot, Less Stick -- chapter 8 On the Horizon: New Organizational Themes and Structures -- part APPENDICES -- chapter A: Sample Role Descriptions for Project Office Personnel and Other Project-Management-Related Positions -- chapter B: Excerpt from Project Management Maturity Model -- chapter C Sample Questions from Knowledge Assessment Instrument -- chapter D: Sample Questions from Multirater Project Manager Competency Evaluation -- chapter E: PM Solutions Career Planning and Development Program Artifacts -- chapter F: Value of Project Management Training Research Study Results -- chapter G: Project Manager Support Survey -- chapter H: Project Management Mentor's Competency Scorecard -- chapter I PM Coaching Guidelines: Assisting Project Managers and Their Projects -- chapter J: Project Management Performance Appraisal Form -- chapter K: Service Level Agreement Tips for Better Outsourcing Relationships.