part Part I Introduction -- chapter 1 Why Accelerate Process Improvement? -- chapter 2 How to Accelerate Process Improvement? -- chapter 3 7 Management Commitment -- chapter 4 CMMI Basic Training -- chapter 5 Implementing the CMMI -- part Part II -- chapter 6 Chapter 6 -- chapter 7 Pre Maturity Phase: Step 1-Launch -- chapter 8 Pre Maturity Phase: Step 2-Planning -- chapter 9 Maturity Phase: Step 1—Awareness -- chapter 10 1 Step 2—Triage -- chapter 11 Maturity Phase: Step 3—Resolution -- chapter 12 Maturity Phase: Step 4—Training -- chapter 13 Chapter 13 -- chapter 14 Maturity Phase: Step 6—Trial -- chapter 15 Post Maturity Phase: Step 1—Assess -- chapter 16 6 Phase: Step 2—Improve -- chapter 17 APIM Checklist -- part Part III Implementing APIM -- chapter 18 The People Side of Process Improvement -- chapter 19 Organizational Change -- chapter 20 Bottom Line.