Lean Six Sigma for the office : integrating customer experience for enhanced productivity
tarafından
 
Martin, James W. (James William), 1952- author.

Başlık
Lean Six Sigma for the office : integrating customer experience for enhanced productivity

Yazar
Martin, James W. (James William), 1952- author.

ISBN
9781000356847
 
9781000356809
 
9781003049494
 
9781000356823

Basım Bilgisi
Second edition.

Fiziksel Tanımlama
1 online resource : illustrations (black and white)

Genel Not
Previous edition: 2009.
 

Contents

Introduction ......................................................................................... xiii

About the Author .............................................................................. xxvii

STEP 1 Align Improvement Opportunities

Chapter 1 Strategy Alignment ............................................................. 3

Chapter 2 Project Identification ....................................................... 51

Chapter 3 Lean Six Sigma Basics ...................................................... 83

STEP 2 Plan and Conduct the Rapid Improvement Event

Chapter 4 Rapid Improvement Events ............................................ 135

Chapter 5 Data Collection and Analysis ........................................ 167

Chapter 6 Process Improvement ..................................................... 225

STEP 3 Implementing Solutions

Chapter 7 Building a Case for Change ........................................... 259

Chapter 8 Implementing Solutions ................................................. 277

Chapter 9 Organizational Change .................................................. 303

Index .................................................................................................... 339


Konu Terimleri
Total quality management.
 
Six sigma (Quality control standard)
 
Office management.
 
Service industries -- Quality control.
 
BUSINESS & ECONOMICS / Quality Control
 
BUSINESS & ECONOMICS / Industries / Manufacturing Industries

Elektronik Erişim
Taylor & Francis https://www.taylorfrancis.com/books/9781003049494
 
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf


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