Intro; PHR® and SPHR® Human Resources Certification Complete; About the Author; Acknowledgments; Contents; Introduction; Part I PHR®; Chapter 1 Business Management; Required Knowledge; Mission, Vision, and Values; Types of Organizational Structures; Legislative and Regulatory Processes; Ethical and Professional Standards; Corporate Governance and Compliance; Business Elements; Products, Competition, and Culture; Technology to Support HR Activities; Qualitative and Quantitative Methods and Tools; Communication Skills and Strategies; Change Management Theory, Methods, and Application.

Uncertainty and Unclear SituationsRisk Management Techniques; Exam Essentials; Responsibilities; Assess the General Business Environment; Communicate Values; Data Analysis and Organizational Strategy; Exam Essentials; Summary; Review Questions; Chapter 2 Talent Planning and Acquisition (PHR® Only); Required Knowledge; Talent Planning Activities and Concepts; Hiring Talent; Retaining Talent; Integrating and Onboarding Talent; Assessing the Effectiveness of Talent Planning and Acquisition; Exam Essentials; Responsibilities; Federal Laws and Organizational Policies.

Sourcing Methods and TechniquesTalent Acquisition Life Cycle; Exam Essentials; Summary; Review Questions; Chapter 3 Learning and Development (PHR® Only); Required Knowledge; Laws and Regulations; Learning and Development Theory; Techniques; Employee Retention Concepts and Applications; Exam Essentials; Responsibilities; Provide Consultation; Implement and Evaluate Career Development and Training Programs; Contribute to Succession Planning; Exam Essentials; Summary; Review Questions; Chapter 4 Total Rewards (PHR® Only); Required Knowledge; Compliance; Plans and Policies; Methods.

Exam EssentialsResponsibilities; Ensuring Compliance; Developing and Implementing Benefits Programs; Communication and Workforce Training; Managing Payroll Information; Exam Essentials; Summary; Review Questions; Chapter 5 Employee and Labor Relations; Required Knowledge; General Practices, Laws, and Procedures; Corporate Culture; Safe and Secure Workplace; Exam Essentials; Responsibilities; Legal Requirements; Fostering and Cultivating Strong Employee Relations; Implementing and Supporting Workplace Risk Management Programs; Managing Labor Relations; Exam Essentials; Summary.

Review QuestionsPart II SPHR®; Chapter 6 Leadership and Strategy; Required Knowledge; Mission, Vision, and Values; Strategic Planning Process; Business Elements of an Organization; Tools for Measuring, Evaluating, and Analysis; Exam Essentials; Responsibilities; Development of a Strategic Plan; Measuring and Evaluating Outcomes; Exam Essentials; Summary; Review Questions; Chapter 7 Talent Planning and Acquisition (SPHR® Only); Required Knowledge; Planning; Selection and Retention; Due Diligence and Assessments; Exam Essentials; Responsibilities; Evaluate and Forecast Organizational Needs.