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The handbook of public sector communication

Luoma-aho, Vilma, 1977- editor.

The handbook of public sector communication

Luoma-aho, Vilma, 1977- editor.

9781119263173

9781119263203

9781119263197

1 online resource (xvi, 480 pages)

Handbooks in communication and media

Handbooks in communication and media.

Cover -- Title Page -- Copyright Page -- Contents -- Notes on Contributors -- Acknowledgment -- Introduction to Public Sector Communication -- Why Is Public Sector Communication Special? -- Defining Public Sector Communication -- What Is Our Current Understanding of Public Sector Communication? -- Studying Public Sector Communication in Times of Change -- References -- Part I Public Sector Communication and Society -- Chapter 1 Public Sector Communication and Democracy -- Introduction -- Defining and Distinguishing the Public Sector -- Defining Public Sector Communication

Democracy and Public Sector Communication -- Public Sector Communication and the Policy-Making Process -- Citizens' Discursive Engagement in Public Sector Policy-Making Processes -- The Public Sphere Foundations of Public Sector Engagement: The US Case -- Concluding Thoughts: From Democratic Public Sector Communication to a Democratic Public Sector -- References -- Chapter 2 Public Sector Communication and Organizational Legitimacy -- Introduction -- Organizational Legitimacy -- Context -- Legitimacy and Public Sector Communication -- Critique and Challenges

Conclusions and Directions for Future Research -- References -- Chapter 3 Trust, Fairness, and Signaling: Studying the Interaction Between Officials and Citizens -- Introduction -- Trust and Information Asymmetries in the Public Encounter -- Signaling Theory and Its Applications -- Signaling Trustworthiness in Public Sector Encounters -- The Consequences of Misinterpretation -- The Challenges of Signaling Trustworthiness -- Future Research on the Role of Signaling in Public Sector Communication -- References -- Chapter 4 Transparency and Corruption in the Public Sector

What Makes Public Sector Organizations Prone to Corruption? -- Levels of Nontransparency -- Public Sector Communication or Propaganda? -- Fair Process, Less Corruption? -- Better Communication, Less Corruption? -- Critique for Research on Corruption -- Challenges for Improving Transparency -- References -- Chapter 5 Politics and Policy: Relationships and Functions Within Public Sector Communication -- Introduction -- Contextualizing Public Sector Communication, Politics, and Policy -- Mapping the Field of Public Sector Communication, Politics, and Policy -- The Broader Literature

Theoretical Perspectives -- Key Issues in Politics and Public Sector Communication-the Relationships -- Key Issues in Policy and Public Sector Communication-The Functions -- Conclusion -- References -- Part II Public Sector Communication, Organizations, Stakeholders, and Employees -- Chapter 6 Public Sector Communication and Publicly Valuable Intangible Assets -- Intangible Assets in the Public Sector -- Public Value -- Merging Intangible Assets Research with Public Value for the Enhancement of Public Sector Communication

"Public sector organizations exist to make society function effectively. These organizations govern, serve citizens, and run the public sector and its services according to principles set by the government. In their communication, public sector organizations must balance the democratic communication aims of engaging citizens with organizational and institutional goals, as well as with survival in the midst of budget restrictions. The ultimate goal of public sector communication is to enable citizen welfare, but how this can be achieved in practice is both academically and professionally debated. In fact, public sector organizations' communication reflects the cultural and historical heritage of the society around them, and as such there is no one universal model of "good public sector communication." Models and practices that are effective in one societal setting may actually be detrimental in another. Despite this diversity, there appear to be similar challenges emerging for public sector organizations globally, and there is thus a need for a deeper understanding of how communication might be used to address these challenges. The aim of this handbook is to provide a comprehensive look at public sector communication. It describes and analyzes the contexts, policies, aims, issues, questions, and practices that shape public sector communication in order to understand the complex communication environment as well as the changing citizen and stakeholder expectations that public sector organizations are facing today. These chapters provide a comprehensive overview of current public sector communication research"-- Provided by publisher

John Wiley and Sons

Communication in public administration.

Communication dans l'administration publique.

Communication Studies.

LANGUAGE ARTS & DISCIPLINES.

Communication in public administration

Comunicació en l'administració pública.

Electronic books.

Llibres electrònics.

Luoma-aho, Vilma, 1977-

Canel, María José,

https://onlinelibrary.wiley.com/doi/book/10.1002/9781119263203