Introduction -- Chapter 1 Understanding the Key Building Blocks of Progress -- Chapter 2 Office of Finance -- Chapter 3 Public Order and Safety -- Chapter 4 Personal Social Services -- Chapter 5 Health -- Chapter 6 Education -- Chapter 7 Defense -- Chapter 8 Smarter Cities and Transportation -- Chapter 9 Housing and the Environment -- Chapter 10 Employment, Industry, and Agriculture -- Chapter 11 The Role of the State -- Chapter 12 Risk and Cybercrime -- Chapter 13 Implementation -- Leadership and Management -- Chapter 14 Further Implementation Issues -- Chapter 15 Conclusion -- Appendix A: The Seven Principles of Public Life -- Appendix B: Transformation Roadmap for Public Services -- Appendix C: List of Tables -- Appendix D: List of Figures