Listening, hearing, and sharing social experiences -- Why we do what we do : philosophy of qualitative interviewing -- Design : choosing topics and anticipating data analysis -- Continuing the design : making the research credible -- Conversational partnerships -- The responsive interview as an extended conversation -- Structuring the interview -- Designing main questions and probes -- Preparing follow up questions -- The first phase of analysis : preparing transcripts and coding data -- Analyzing coded data -- Presenting the results.