ch. 1. Maintenance is everybody's primary business -- ch. 2. Software maintenance overview -- ch. 3. The maintenance pie : what work needs to be done -- ch. 4. Ten success recipes for surviving the maintenance battles -- ch. 5. Adequate transition and turnover planning -- ch. 6. Establishing a solid management infrastructure -- ch. 7. Best-in-class facilities -- ch. 8. Responsive user support structure -- ch. 9. A focus on regression testing -- ch. 10. Content-based annual releases -- ch. 11. Proper resourcing (staff and equipment) -- ch. 12. Effective measurement data utilization -- ch. 13. Being ready for the next major upgrade -- ch. 14. Knowing when to retire the system -- ch. 15. Future shock : an action plan -- ch. 16. Winning the battle for prestige, resources, and recognition.