Front Matter -- Introduction: What is Indirect Spend, and How Does One Manage It? -- The Process. An Introduction to Strategic Sourcing -- Data Collection and Analysis -- Conducting Research -- The RFX Process -- Scorecarding Suppliers -- Negotiations -- Get It in Writing -- Implementation and Continuous Improvement -- What Not to Do During a Strategic Sourcing Initiative -- The Tools. The Importance of Market Intelligence -- Tools to Assist You in Gathering Data and Expediting the Sourcing Process -- Increasing Stakeholder Engagement -- Examples from the Field. Supplier Collaboration -- Leveraging Supplier Feedback -- Data Analysis -- How to Do It. Office Supplies and the Sourcing Process -- Negotiating Local and Long-Distance Telecommunications Services -- How Cell-Phone Management Drives Continuous Cost Savings -- Getting the Best Small Package Rates -- Making Sense of MRO Spend -- Analyzing Shipping Costs -- Sourcing Services -- About the Authors -- About the Contributors -- Index.