part Part 1 The problem -- chapter 1 The concept of bullying at work: the European tradition Stale EINARSEN, HELGE HOEL, DIETER ZAPF AND C A RY L. COOPER -- The European tradition / chapter 2 By any other name -- American perspectives on workplace bullying / chapter 3 Bully/victim problems in school -- Basic facts and an effective intervention programme / chapter 4 Sexual harassment research in the United States -- What is sexual harassment? / part Part 2 The evidence -- chapter 5 Empirical findings on bullying in the workplace DIETER ZAPF, Stale EINARSEN, HELGE HOEL AND MAARIT VA RT I A / chapter 6 Individual effects of exposure to bullying at work / chapter 7 Organisational effects of bullying HELGE HOEL, Stale EINARSEN AND C A RY L. COOPER / part Part 3 Explaining the problem -- chapter 8 Individual antecedents of bullying -- Victims and perpetrators / chapter 9 Social antecedents of bullying: a social interactionist perspective JOEL H. NEUMAN AND ROBE RT A. BARON -- A social interactionist perspective / chapter 10 Organisational antecedents of workplace bullying / chapter 11 Explaining bullying at work -- Why should we listen to employee accounts? / chapter 12 Bullying at work -- A postmodern experience / part PART 4 Managing the problem: best practice -- chapter 13 Bullying policy -- Development, implementation and monitoring / chapter 14 Investigating complaints of bullying / chapter 15 Counselling and rehabilitating employees involved with bullying / chapter 16 Workplace bullying: the role of occupational health services -- The role of occupational health services aIntroduction / chapter 17 To prevent and overcome undesirable interaction -- A systematic approach model / chapter 18 Challenging workplace bullying in a developing country: the example of South Africa -- The example of South Africa Workplace bullying in South Africa / part PART 5 Remedial actions: a critical outlook -- chapter 19 Bullying from a risk management perspective / chapter 20 Conflict, conflict resolution and bullying / chapter 21 Bullying, emotions and the learning organisation / chapter 22 Bullying and human resource management -- A wolf in sheep's clothing? / chapter 23 Tackling bullying in the workplace -- The collective dimension / chapter 24 Workplace bullying and the law: towards a transnational consensus? D AV I D YA MADA -- Towards a transnational consensus? / chapter 25 Bullying at work -- The way forward