chapter 1 A Project Is More Than Its Technical Deliverables -- chapter 2 Learning Requirements Is Our First Priority -- chapter 3 Using Technologies to Meet Requirements -- chapter 4 Devising an Implementation Strategy Precedes Scheduling -- chapter 5 Plan B Is an Integral Part of the Project Plan -- chapter 6 Writing the Plan -- chapter 7 How to Status Your Project -- chapter 8 Managing Project Information -- chapter 9 Manage Your Dollars -- chapter 10 Understanding and Managing Vendors -- chapter 11 Manage Your Turnover -- chapter 12 Handling Your Team -- chapter 13 Managing Customers and Beneficiaries -- chapter 14 Handle Your Management -- chapter 15 Lessons Learned -- chapter 16 Becoming the Project Adult.