chapter 1 Introduction: A Supply Chain Framework Will Guide Execution -- chapter 2 A CALIBRATION MODEL ESTABLISHES POSITION AND PERFORMANCE GAP -- chapter 3 Models for Purchasing, Procurement, and Strategic Sourcing -- chapter 4 Logistics Models, from Manufacturing to Accepted Delivery -- chapter 5 MODELS FOR FORECASTING, DEMAND MANAGEMENT, AND CAPACITY PLANNING -- chapter 6 MODELS FOR ORDER MANAGEMENT AND INVENTORY MANAGEMENT -- chapter 7 MODELS FOR SALES AND OPERATIONS PLANNING -- chapter 8 ADVANCED PLANNING AND SCHEDULING MODELS -- chapter 9 MODELS FOR SUPPLIER RELATIONSHIP MANAGEMENT -- chapter 10 MODELS FOR CUSTOMER RELATIONSHIP MANAGEMENT -- chapter 11 MODELS FOR COLLABORATIVE DESIGN AND MANUFACTURING -- chapter 12 Collaborative Planning, Forecasting, and Replenishment Models -- chapter 13 A Look at Future State Supply Chain Modeling—the Network Keiretsu.