1. Supply chain management : architecting the supply chain for competitive advantage -- 2. Supply chain technology foundations : exploring the basics -- 3. Supply chain system foundations : understanding today's technology solutions -- 4. Technology-driven supply chain evolution : building lean, adaptive, demand-driven supply networks -- 5. Customer and service management : utilizing CRM to drive value to the customer -- 6. Manufacturing and supply chain planning : linking product design, manufacturing, and planning to increase productivities -- 7. Supplier relationship management : integrating suppliers into the value chain -- 8. Logistics resource management : utilizing technology to enhance logistics competitive advantage -- 9. Developing SCM technology strategies : creating the game plan for the successful implementation of SCM technologies.