chapter 1 Introduction to the Service Industry -- chapter 2 Wholesale Trade -- chapter 3 Retail Trade -- chapter 4 Warehousing -- chapter 5 OSHA and Its Regulations -- chapter 6 Safety and Health Management -- chapter 7 Safety Hazards -- chapter 8 Health Hazards -- chapter 9 Chemical Hazards -- chapter 10 Compressed Gases -- chapter 11 Controls and PPE -- chapter 12 Emergencies -- chapter 13 Ergonomics -- chapter 14 Fire Hazards Guidelines -- chapter 15 Hand Tools -- chapter 16 Ladder Safety -- chapter 17 Lifting -- chapter 18 Machine Safety -- chapter 19 Material Handling -- chapter 20 Powered Industrial Trucks (aka Forklifts) -- chapter 21 Workplace Security and Violence -- chapter 22 Slips and Trips -- chapter 23 Other Hazards -- chapter 24 Summary.