Book Cover; Title; Copyright; Contents; Introduction; 1 Self Assessing Team Effectiveness; 2 Using Teams Versus Taking a Hierarchical Approach; 3 Using Teams for Reviewing IT Audits; 4 Using Teams for Process Improvement; 5 Selecting, Building, and Managing Teams; 6 Building a Team Toolbox; Appendix A Team Toolbox: Pareto Principle and Analysis; Appendix B Team Tools: Affinity Diagrams; Appendix C Surveys and Interviews: What is a Structured Interview, and When Should It Be Used?