1. An introduction to retail loss prevention -- 2. The root of the problem in retail business cultures : promises, promises -- 3. Exploring the psychology supporting the theft triangle : how and why does criminal behavior begin? -- 4. How it all ties together -- 5. External theft -- 6. Organized retail crime -- 7. Organized retail crime : an industry approach -- 8. Operational causes of loss and awareness -- 9. Developing an effective operational and loss prevention audit program -- 10. From the ground up : how to build a loss prevention department -- 11. Investigation practices of a loss prevention department -- 12. Selecting the best for your loss prevention department.