ch. 1. Introduction -- ch. 2. Vulnerability to patch to exploit -- ch. 3. What to patch -- ch. 4. Network and systems management : information technology infrastructure library -- ch. 5. Security management -- ch. 6. Vulnerability management -- ch. 7. Tools -- ch. 8. Testing -- ch. 9. Process life cycle -- ch. 10. Putting the process in place -- ch. 11. Conclusion.