chapter 1 Introduction -- chapter 2 Device and Service Management -- chapter 3 WBEM and Other Management Systems -- chapter 4 The WBEM Architecture -- chapter 5 CIM and mof -- chapter 6 Standard Models -- chapter 7 The Client/Server Interface -- chapter 8 The Listener Interface -- chapter 9 Building Your Own Model -- chapter 10 Modelling Tips -- chapter 11 Writing Providers -- chapter 12 Implementing Providers: Example -- chapter 13 Writing Clients and Listeners -- chapter 14 Transition to WBEM/CIM -- chapter 15 Implementations and Tools -- chapter 16 Choosing WBEM Software.